Gainsight CS vs. OMBEA Insights
Gainsight CS vs. OMBEA Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
OMBEA Insights | N/A | OMBEA Insights is a customer and employee experience management platform designed to help users outsmart competitors. With it, users can capture feedback at any physical or digital touchpoint and let algorithms find the hidden pain points. Discoveries are summarised and presented back as prioritised to-do lists. Smart alerts tell users when something needs immediate attention, while timely reports keep users on top of pain points. On-site Module: Learn… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Required | $35 per touchpoint | ||||||||||||||
Additional Details | — | Pricing starts at $35 per touchpoint. Volume discounts available. | ||||||||||||||
More Pricing Information |
Gainsight CS | OMBEA Insights | |
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Top Pros | No answers on this topic | |
Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | OMBEA Insights | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | OMBEA Insights | |
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Likelihood to Recommend | 7.9 (224 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | OMBEA Insights | |
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Likelihood to Recommend | Gainsight | OMBEA No answers on this topic |
Pros | Gainsight | OMBEA No answers on this topic |
Cons | Gainsight | OMBEA No answers on this topic |
Likelihood to Renew | Gainsight | OMBEA No answers on this topic |
Usability | Gainsight | OMBEA No answers on this topic |
Performance | Gainsight | OMBEA No answers on this topic |
Support Rating | Gainsight | OMBEA No answers on this topic |
Online Training | Gainsight | OMBEA No answers on this topic |
Implementation Rating | Gainsight | OMBEA No answers on this topic |
Alternatives Considered | Gainsight | OMBEA No answers on this topic |
Return on Investment | Gainsight | OMBEA No answers on this topic |
ScreenShots | Gainsight CS Screenshots | OMBEA Insights Screenshots |