Gainsight CS vs. Reptrics
Gainsight CS vs. Reptrics
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Reptrics | N/A | Reptrics is a customer success management platform for businesses that interact with customers. Reptrics aims to modernize the way businesses interact with their customers providing feedback and data that helps improve business online customer retention. | N/A |
Gainsight CS | Reptrics | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gainsight CS | Reptrics | |
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Top Pros | No answers on this topic | |
Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Reptrics | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Reptrics | |
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Likelihood to Recommend | 8.0 (224 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Reptrics | |
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Likelihood to Recommend | Gainsight | Reptrics No answers on this topic |
Pros | Gainsight | Reptrics No answers on this topic |
Cons | Gainsight | Reptrics No answers on this topic |
Likelihood to Renew | Gainsight | Reptrics No answers on this topic |
Usability | Gainsight | Reptrics No answers on this topic |
Performance | Gainsight | Reptrics No answers on this topic |
Support Rating | Gainsight | Reptrics No answers on this topic |
Online Training | Gainsight | Reptrics No answers on this topic |
Implementation Rating | Gainsight | Reptrics No answers on this topic |
Alternatives Considered | Gainsight | Reptrics No answers on this topic |
Return on Investment | Gainsight | Reptrics No answers on this topic |
ScreenShots | Gainsight CS Screenshots | Reptrics Screenshots |