Overview
What is Reptrics?
Reptrics is a customer success management platform for businesses that interact with customers. Reptrics aims to modernize the way businesses interact with their customers providing feedback and data that helps improve business online customer retention.
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Get StartedPricing
What is Reptrics?
Reptrics is a customer success management platform for businesses that interact with customers. Reptrics aims to modernize the way businesses interact with their customers providing feedback and data that helps improve business online customer retention.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Reptrics?
Reptrics is Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leaders to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities.
Reptrics helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time.
Headquartered in Florida, founded in 2019 is Venture Capital backed company. Reptrics boasts users among global clients like Hook Security, Web-est, Skill struck, Kinectify, who are using the software to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with, according to the vendor, implementation of tech-stack under 90 days.
Reptrics Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
Reptrics Screenshots
Reptrics Integrations
Reptrics Competitors
Reptrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
