Gainsight CS vs. Semeon Insights
Gainsight CS vs. Semeon Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Semeon Insights | Enterprise companies (1,001+ employees) | Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX. According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what… | N/A |
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Entry-level Setup Fee | Required | Required | ||||||||||||||
Additional Details | — | The amount of data consumed will vary from customer to customer and will cause the price to vary as well. As a result, pricing will be a base price with the estimated data consumption which can be modified every month. | ||||||||||||||
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Semeon Insights | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Semeon Insights | |
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Likelihood to Recommend | 8.5 (223 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Semeon Insights | |
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Likelihood to Recommend | Gainsight | Semeon Analytics Inc No answers on this topic |
Pros | Gainsight | Semeon Analytics Inc No answers on this topic |
Cons | Gainsight | Semeon Analytics Inc No answers on this topic |
Likelihood to Renew | Gainsight | Semeon Analytics Inc No answers on this topic |
Usability | Gainsight | Semeon Analytics Inc No answers on this topic |
Performance | Gainsight | Semeon Analytics Inc No answers on this topic |
Support Rating | Gainsight | Semeon Analytics Inc No answers on this topic |
Online Training | Gainsight | Semeon Analytics Inc No answers on this topic |
Implementation Rating | Gainsight | Semeon Analytics Inc No answers on this topic |
Alternatives Considered | Gainsight | Semeon Analytics Inc No answers on this topic |
Return on Investment | Gainsight | Semeon Analytics Inc No answers on this topic |
ScreenShots | Gainsight CS Screenshots | Semeon Insights Screenshots |