Gainsight PX vs. Productfolio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight PX
Score 7.1 out of 10
N/A
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
$0
100 or less MAUs (Monthly Active Users)
Productfolio
Score 10.0 out of 10
N/A
Productfolio is product management software designed to enable teams to focus on building products. The software gives end-to-end workflow tools to empower teams and to align the workflow. Users can define 'what' and ‘why’ so that the teams can work in the same direction. Productfolio also lets users prioritize opportunities to help create a roadmap. The drag and drop of the visual roadmap will help others know what…N/A
Pricing
Gainsight PXProductfolio
Editions & Modules
Starter (Free)
$0
100 or less MAUs (Monthly Active Users)
Starter
Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth
Custom
Per MAUs (Monthly Active Users) and more
No answers on this topic
Offerings
Pricing Offerings
Gainsight PXProductfolio
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup fee$19.95 Full-featured account Create Unlimited Products Invite Unlimited Stakeholders Email-Based Support
Additional Details
More Pricing Information
Community Pulse
Gainsight PXProductfolio
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Gainsight PXProductfolio
Small Businesses
Fullstory
Fullstory
Score 8.4 out of 10
Craft
Craft
Score 8.9 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
ProductPlan
ProductPlan
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
Miro
Miro
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gainsight PXProductfolio
Likelihood to Recommend
7.6
(26 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Support Rating
7.3
(23 ratings)
-
(0 ratings)
Ease of integration
7.7
(14 ratings)
-
(0 ratings)
User Testimonials
Gainsight PXProductfolio
Likelihood to Recommend
Gainsight
Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.

On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.
Read full review
Productfolio
This platform is a product managers dream! If you are meeting with your team a lot for brains storming sessions, this is a great tool as it has an ideas list (my favorite aspect of the platform) where you can write in any ideas you have then task them to certain topics and tag people in the task! You can also move these ideas over to a "to-do's" list and then a "in progress" and "completed" list respectively. This has greatly helped our team take our ideas from just an idea to actually fulfilling it! This may not be helpful if your focuses are only on one idea or topics but this does help you bring your project along with a timeline so you can complete your work in a timely manner!
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Pros
Gainsight
  • Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
  • Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
  • Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
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Productfolio
  • Great customer service for any inquiries or issues you may have.
  • Easy to digest UI/UX which in turn makes it easy to train new teammates on how to use the platform.
  • Provides excellent tools to understand your team's ideas and visions and make them actually happen!
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Cons
Gainsight
  • Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
  • There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
  • The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
  • Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
  • Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
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Productfolio
  • I would like to see more color coding options - this is minor but when we have many different projects/clients/tasks, it would help to have more variation for differentiation!
  • Better price point may help this product get into more offices!
  • Nothing else, this product is really great!
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Likelihood to Renew
Gainsight
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
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Productfolio
No answers on this topic
Support Rating
Gainsight
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
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Productfolio
No answers on this topic
Alternatives Considered
Gainsight
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
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Productfolio
The similarity of Asana and Productfolio is task management but Productfolio exceeds it tenfolds as there are timeline trackers, to-do list organizers, ideas list, etc. The UI/UX is cleaner on Productfolio and easier to digest which is helpful when training new employees. I would highly recommend Productfolio over Asana!
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Return on Investment
Gainsight
  • Allow us to integrate actual product usage with Salesforce.
  • Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
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Productfolio
  • My team has been able to complete assigned tasks 124% quicker when seeing a project timeline laid out for them.
  • We increased our brainstorming idea output by 50% each time we meet as we have a dedicated space to create and assign ideas.
  • Happiness has increased 100% by using this product as the team feels less unsure of what their tasks are now.
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ScreenShots

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Productfolio Screenshots

Screenshot of product roadmapScreenshot of roadmap softwareScreenshot of product management toolScreenshot of product management tools