Gainsight PX

Gainsight PX

54 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gainsight PX	Score7.6 out of 10	N/A	For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.	$0 100 or less MAUs (Monthly Active Users)

Pricing

Gainsight PX

Starter (Free): $0
100 or less MAUs (Monthly Active Users)
Starter: Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth: Custom
Per MAUs (Monthly Active Users) and more

Pricing Offerings
Gainsight PX
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	Gainsight PX
Considered Both Products	Gainsight Fernanda Padilla Customer Success Administrator at ReviewPro (Computer Software, 51-200 employees) Chose Gainsight PX Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question. Incentivized Helpful? David Forsythe Director of Product Content Design in Product Management at Kantata (Computer Software, 501-1000 employees) Chose Gainsight PX I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and … Incentivized Helpful? Bob Osborn Director of Product Management in Product Management at Certain (Computer Software, 51-200 employees) Chose Gainsight PX We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX. Incentivized Helpful? Verified User Chose Gainsight PX Because of better UI then the competitors. Also the usage statistics were well drafted in graphs and were easy to understand. Incentivized Helpful? Cliff Phillips Product Operations Manager in Product Management at eVisit (Hospital & Health Care, 51-200 employees) Chose Gainsight PX It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged. That being said, here is what I recall as main differences: Incentivized Helpful? Verified User Chose Gainsight PX The feature on Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score, Customer monitoring, playbooks, surveys etc helps us to provide great insight to the team. Incentivized Helpful? Verified User Chose Gainsight PX Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap … Incentivized Helpful? Verified User Chose Gainsight PX I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement. Incentivized Helpful? Verified User Chose Gainsight PX Mixpanel was much less mature when we ditched it for Gainsight, and the Salesforce integration was very important to us, and Gainsight was the main service that offered it at the time. Mixpanel is probably better today if you look at the big picture, and don't need a specific … Incentivized Helpful? David Jensen Operations Manager, Customer Success in Customer Service at Kenect (Computer Software, 51-200 employees) Chose Gainsight PX ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking … Incentivized Helpful? Michael Wohlwend Senior Information Developer, User Assistance at New Innovations, Inc. (Hospital & Health Care, 51-200 employees) Chose Gainsight PX HelpHero is a very flexible and powerful walkthrough tool. We've used it alongside PX. We still use PX for most customer messages, CES surveys, and in-app badges. I also evaluated Pendo, WalkMe, and a few other DAPs. Incentivized Helpful? Verified User Chose Gainsight PX I trusted Gainsight PX from the start since I am familiar with other Gainsight products. Incentivized Helpful? Verified User Chose Gainsight PX We have explored a few options this year and found that Gainsight PX was still the best option for us. Incentivized Helpful? Verified User Chose Gainsight PX Between the products analyzed, Pendo and Gainsight PX were most complete/mature. At the time, Pendo's UI seemed more intuitive than Gainsight PX. Chameleon and Appcues seemed easiest to use, but were lacking some of the functionality we were looking for. Ultimately chose … Incentivized Helpful? Verified User Chose Gainsight PX Working with both Gainsight PX and Mixpanel, my experience has been that the integration of Gainsight PX was much easier. Additionally controlling profiles and personas to make sure each group is getting the data they need, and only the data they should see, is easier with Gains… Incentivized Helpful? Justin Miller Director of Customer Success in Customer Service at Email on Acid (Computer Software, 11-50 employees) Chose Gainsight PX We chose Gainsight PX over Pendo because of the connector with Gainsight CS for the Customer Success Team. Incentivized Helpful? Helene Tapper Customer Success Manager in Product Management at FPX (Computer Software, 51-200 employees) Chose Gainsight PX I have not used a different product as hands-on as Gainsight PC. Incentivized Helpful? Igor Kranjčec Product Marketing Manager for Growth in Product Management at Infobip (Computer Software, 1001-5000 employees) Chose Gainsight PX The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results. Incentivized Helpful? Julie Pinto Support Manager in Customer Service at Bongo (E-Learning, 11-50 employees) Chose Gainsight PX WalkMe: while the in-app engagements were powerful, there was no email capability, and the analytics were an afterthought (rather than a core part of the solution). Whatfix: the concept was great; the in-app engagements could be made into documentation and videos. However, we … Incentivized Helpful?
	Would buy again
	92% Would buy again 22 Answers
	Delivers good value for the price
	100% Delivers good value for the price 18 Answers
	Happy with the feature set
	96% Happy with the feature set 23 Answers
	Lived up to sales and marketing promises
	91% Lived up to sales and marketing promises 10 Answers
	Implementation went as expected
81% Implementation went as expected 13 Answers

Best Alternatives
	Gainsight PX
Small Businesses	Mixpanel Score8.3 out of 10
Medium-sized Companies	Heap Score8.1 out of 10
Enterprises	Heap Score8.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Gainsight PX
Likelihood to Recommend	8.8 (29 ratings)
Likelihood to Renew	8.2 (1 ratings)
Usability	8.4 (3 ratings)
Support Rating	7.3 (23 ratings)
Ease of integration	7.7 (14 ratings)

User Testimonials
	Gainsight PX
Likelihood to Recommend	Gainsight It’s a robust tool that allows you to easily map and track key features and actions within your products. It also allows for in app communications to help guide the user through the path you want them to follow. The ability to connect with Gainsight CS also allows you to leverage that data to drive actions for the account team, incorporate it in health scoring, and use it to trigger digital programs. You do need a well thought out strategy for management of the platform, the data and how you will use it. Verified User Read full review
Pros	Gainsight Gainsight PX provides powerful segmentation capabilities to help marketers target the right customers with the right message. Through its segmentation capabilities, Gainsight PX enables marketers to create custom segments based on user behavior, demographics, and other criteria to ensure that the right message is delivered to the right customer. Gainsight PX offers robust analytics capabilities to help marketers gain insights into customer behavior and engagement. Through its analytics capabilities, Gainsight PX enables marketers to track user engagement, identify customer trends, and gain insights into customer behavior. Gainsight PX provides an intuitive user interface to help marketers quickly and easily create and manage campaigns. Through its user interface, Gainsight PX enables marketers to create and manage campaigns with ease, allowing them to quickly launch campaigns and track their progress. Incentivized David Forsythe Director of Product Content Design Read full review
Cons	Gainsight Dashboards. There is no way to provide notes to others which would be very beneficial in consuming data across a team. Lacking functionality - no resizing, no organization options, run into bugs when using it frequently, overall hard to design a layout that is easy to follow. No way to identify what features/elements are being used but aren't tagged. This would be a huge value add. Retention Analyzer. Default view doesnt allow for filtering and includes test data. In our case this doesnt allow for a true comparison between two segments. Segments. You can't use segments in areas you should be able to. I shouldnt have to recreate a segment as a saved filter. Incentivized Cliff Phillips Product Operations Manager Read full review
Likelihood to Renew	Gainsight I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality. Incentivized Helene Tapper Customer Success Manager Read full review
Usability	Gainsight It is a good product, but like with every product, there is room for improvement or even just things I, as a user, would prefer, such as the ability to click on a company and have it go to Salesforce instead of Insight. It can also be difficult to find certain reports. Incentivized Verified User Read full review
Support Rating	Gainsight I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well. Incentivized Bob Osborn Director of Product Management Read full review
Alternatives Considered	Gainsight Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any. Incentivized Verified User Read full review
Return on Investment	Gainsight Allow us to integrate actual product usage with Salesforce. Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events. Incentivized Verified User Read full review
ScreenShots	Gainsight PX Screenshots