Gainsight PX

Gainsight PX

46 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gainsight PX	Score 7.2 out of 10	N/A	For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.	$0 100 or less MAUs (Monthly Active Users)

Pricing

Gainsight PX

Editions & Modules

Starter (Free): $0
100 or less MAUs (Monthly Active Users)
Starter: Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth: Custom
Per MAUs (Monthly Active Users) and more

Offerings

Pricing Offerings
Gainsight PX
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Gainsight PX
Considered Both Products	Gainsight PX FP Fernanda Padilla Customer Success Administrator Chose Gainsight PX Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question. Incentivized Helpful? DF David Forsythe Director of Product Content Design Chose Gainsight PX I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and … Incentivized Helpful? Bob Osborn Director of Product Management Chose Gainsight PX We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX. Incentivized Helpful? Verified User Employee Chose Gainsight PX Because of better UI then the competitors. Also the usage statistics were well drafted in graphs and were easy to understand. Incentivized Helpful? CP Cliff Phillips Product Operations Manager Chose Gainsight PX It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged. That being said, here is what I recall as main differences: Incentivized Helpful? Verified User Manager Chose Gainsight PX The feature on Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score, Customer monitoring, playbooks, surveys etc helps us to provide great insight to the team. Incentivized Helpful? Verified User Manager Chose Gainsight PX Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap … Incentivized Helpful? Verified User Employee Chose Gainsight PX I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement. Incentivized Helpful? Verified User Engineer Chose Gainsight PX Mixpanel was much less mature when we ditched it for Gainsight, and the Salesforce integration was very important to us, and Gainsight was the main service that offered it at the time. Mixpanel is probably better today if you look at the big picture, and don't need a specific … Incentivized Helpful? Verified User Director Chose Gainsight PX I trusted Gainsight PX from the start since I am familiar with other Gainsight products. Incentivized Helpful? David Jensen Operations Manager, Customer Success Chose Gainsight PX ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking … Incentivized Helpful? Michael Wohlwend Senior Information Developer, User Assistance Chose Gainsight PX HelpHero is a very flexible and powerful walkthrough tool. We've used it alongside PX. We still use PX for most customer messages, CES surveys, and in-app badges. I also evaluated Pendo, WalkMe, and a few other DAPs. Incentivized Helpful? Verified User Manager Chose Gainsight PX We have explored a few options this year and found that Gainsight PX was still the best option for us. Incentivized Helpful? Verified User Employee Chose Gainsight PX Between the products analyzed, Pendo and Gainsight PX were most complete/mature. At the time, Pendo's UI seemed more intuitive than Gainsight PX. Chameleon and Appcues seemed easiest to use, but were lacking some of the functionality we were looking for. Ultimately chose … Incentivized Helpful? Justin Miller Director of Customer Success Chose Gainsight PX We chose Gainsight PX over Pendo because of the connector with Gainsight CS for the Customer Success Team. Incentivized Helpful? Verified User Manager Chose Gainsight PX Working with both Gainsight PX and Mixpanel, my experience has been that the integration of Gainsight PX was much easier. Additionally controlling profiles and personas to make sure each group is getting the data they need, and only the data they should see, is easier with Gains… Incentivized Helpful? Helene Tapper Customer Success Manager Chose Gainsight PX I have not used a different product as hands-on as Gainsight PC. Incentivized Helpful? Igor Kranjčec Product Marketing Manager for Growth Chose Gainsight PX The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results. Incentivized Helpful? Julie Pinto Support Manager Chose Gainsight PX WalkMe: while the in-app engagements were powerful, there was no email capability, and the analytics were an afterthought (rather than a core part of the solution). Whatfix: the concept was great; the in-app engagements could be made into documentation and videos. However, we … Helpful?
Top Pros	Pro Product usage Pro Customer behavior Pro Usage data
Top Cons	Minus Help section Minus Isn't as intuitive Minus End user

Best Alternatives
	Gainsight PX
Small Businesses	Fullstory Score 8.4 out of 10
Medium-sized Companies	Whatfix Score 9.3 out of 10
Enterprises	Whatfix Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Gainsight PX
Likelihood to Recommend	7.6 (26 ratings)
Likelihood to Renew	8.2 (1 ratings)
Support Rating	7.3 (23 ratings)
Ease of integration	7.7 (14 ratings)

User Testimonials
	Gainsight PX
Likelihood to Recommend	Gainsight Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction. On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn. Incentivized DF David Forsythe Director of Product Content Design Read full review
Pros	Gainsight Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something. Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up. Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do. Incentivized CP Cliff Phillips Product Operations Manager Read full review
Cons	Gainsight Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool. There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls. The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work. Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in. Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked Incentivized Michael Wohlwend Senior Information Developer, User Assistance Read full review
Likelihood to Renew	Gainsight I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality. Incentivized Helene Tapper Customer Success Manager Read full review
Support Rating	Gainsight I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well. Incentivized Bob Osborn Director of Product Management Read full review
Alternatives Considered	Gainsight Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any. Incentivized Verified User Anonymous Read full review
Return on Investment	Gainsight Allow us to integrate actual product usage with Salesforce. Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events. Incentivized Verified User Anonymous Read full review
ScreenShots	Gainsight PX Screenshots