It has its niche, and I'd consider this along with other services like Mixpanel. But I think it's not the best choice for the common use-cases
June 13, 2022
It has its niche, and I'd consider this along with other services like Mixpanel. But I think it's not the best choice for the common use-cases
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight PX
Gainsight PX is what drives our product usage analytics. We wanted to categorize users into cohorts and see what features each cohort uses, and how they use it. In addition, tracking the usage of new features or design changes was also important to us, and Gainsight allowed us to track that. Lastly, it provided us with the basic analytics every product wants - segmentation into generic groups, to analyze usage by geo, browser, etc.
- Backfill analytics
- Easy to integrate into an existing product
- Relatively easy to configure new analytics by non-developers
- The UX for Gainsight PX is not up-to-par with its competitors (e.g. Mixpanel).
- The events editor in general, and the UX there could be much improved.
- Allow us to integrate actual product usage with Salesforce.
- Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
Mixpanel was much less mature when we ditched it for Gainsight, and the Salesforce integration was very important to us, and Gainsight was the main service that offered it at the time. Mixpanel is probably better today if you look at the big picture, and don't need a specific feature that only Gainsight offers. In addition, using something like Segment.io might be a good way to allow developers to not have to deal with a lot of integrations, and just do it once for the most part.
Do you think Gainsight PX delivers good value for the price?
Not sure
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
No
Did implementation of Gainsight PX go as expected?
No
Would you buy Gainsight PX again?
No