Staircase AI by Gainsight vs. UserIQ

It's a great resource to combine communication channels (Support, CRM, Call Recording, etc) all in one place for a holistic view of the customer. Your contact data can be a bit messy, but overall, shouldn't hamper your ability to get insights from the tool. Partners pose a challenge if you are communicating with them about a customer without a customer contact involved. The insights and the clarity with which they are surfaced really make for a quality overview for executives, and additional detail is definitely available for account teams if a deeper dive is needed

In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.

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• Have a really easy way to tag features and know what you're tracking.
• Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
• Some interesting dashboard views and you can slice users/accounts many different ways.
• Pretty user-friendly interface.
• Easy to collect qualitative data (nps, survey, etc.).

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• Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!

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Overall, easy to navigate, configure, and customize. A better out of the box integration with Gainsight would be great - like the ability to create CTAs directly from Staircase or document actions on identified risks, etc. The Exec Dashboard gives a quick view of the state of the business and be easily filtered to tailor insights to leaders or account team members.

This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.

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Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.

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When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.

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• UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info