Genbook vs. Sabre Red Workspace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genbook
Score 10.0 out of 10
Small Businesses (1-50 employees)
Genbook is appointment scheduling software from the company of the same name in San Francisco, California.
$25
Per 1 user, Per month
Sabre Red Workspace
Score 9.2 out of 10
N/A
Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.N/A
Pricing
GenbookSabre Red Workspace
Editions & Modules
Solo (annual)
$25
Per 1 user, Per month
Team (annual)
$49
Per 2-5 users, Per month
Company (annual)
$83
Per 6-12 users, Per month
No answers on this topic
Offerings
Pricing Offerings
GenbookSabre Red Workspace
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.
More Pricing Information
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User Ratings
GenbookSabre Red Workspace
Likelihood to Recommend
10.0
(8 ratings)
9.3
(5 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.4
(5 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GenbookSabre Red Workspace
Likelihood to Recommend
Genbook
I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
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Sabre
If you want to keep all of your choices in the same location, this is an excellent choice to make.Sabre is an excellent choice for serious travel agents who are prepared to devote a substantial amount of time to learning and becoming proficient with a booking platform. It provides agents with excellent functions such as the ability to find flight availability and pricing in real time, the capacity to hold flights for up to 72 hours, and the capability to book with a secure and well-known system. The primary issue is that it is geared toward the needs of agents; as a result, it is EXTREMELY challenging for a new user to pick up and become proficient with Sabre.
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Pros
Genbook
  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.
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Sabre
  • Sabre Red Workspace is constantly evolving to keep up with technology trends. For example, it is now available for agents to download on their iPads so that they can work from anywhere.
  • Sabre Red Workspace offers a suite called Red Apps which has many categories of useful apps that can customize your experience (some at no extra charge) and help simplify workflows.
  • Sabre Red Workspace provides a comprehensive library of every format or command that an agent could ever need to do his or her job.
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Cons
Genbook
  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.
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Sabre
  • Sabre does not have a well-working support system. Most calls require you to pay Sabre just for assistance within the system.
  • Sabre has a very large learning curve. It is very specific to itself - it is unlike other software and requires memorizing a lot of keystrokes.
  • Sabre is all in code and text-speak, so it is often difficult to understand.
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Usability
Genbook
Genbook is an amazing online platform and easy to use and work with on the go.
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Sabre
No answers on this topic
Support Rating
Genbook
Always friendly and quick to respond.
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Sabre
In my 14 years of using Sabre Red Workspace, their software support desk has always offered top-notch customer service and professionalism. Their representatives are extremely knowledgeable, and there has never been a time where they weren't able to quickly and accurately resolve our issues or answer our questions when we called, and we have never been charged for their assistance.
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Implementation Rating
Genbook
amazing work
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Sabre
No answers on this topic
Alternatives Considered
Genbook
AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.
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Sabre
Error Free Functionality, More Availability and Much better in speed
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Return on Investment
Genbook
  • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
  • People can book at all hours of day or night.
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Sabre
  • Overall for the business, it allows us to profit on international flights, where outside of Sabre we would not earn anything. We can earn percentages on certain international flights for booking or add commissions to base prices not posted elsewhere.
  • Sabre creates a barrier to entry for new agents and keeps agents from committing to the business.
  • Sabre gives base prices for agents that are significantly less than those found to a normal user, searching for a flight. This allows for sometimes very high added commissions (upwards of $500 per ticket) while also providing a lower cost to the customer, keeping them working with you in the future.
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ScreenShots

Genbook Screenshots

Screenshot of Mobile Friendly Scheduling SoftwareScreenshot of New Appointment BookingsScreenshot of BookNow Scheduling WebpageScreenshot of Automated Review Collected after every serviceScreenshot of Secure Online Payments and Payment Information Capture