Genesys Cloud CX vs. Kommunicate Customer Messaging Software
Genesys Cloud CX vs. Kommunicate Customer Messaging Software
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Kommunicate | N/A | The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and… | $0 Talk to us |
Genesys Cloud CX | Kommunicate Customer Messaging Software | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $40 For early-stage startups and individuals | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Kommunicate Customer Messaging Software | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Kommunicate Customer Messaging Software | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Kommunicate Customer Messaging Software | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Kommunicate Customer Messaging Software | |
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Likelihood to Recommend | Genesys | Applozic Inc. No answers on this topic |
Pros | Genesys | Applozic Inc. No answers on this topic |
Cons | Genesys | Applozic Inc. No answers on this topic |
Likelihood to Renew | Genesys | Applozic Inc. No answers on this topic |
Usability | Genesys | Applozic Inc. No answers on this topic |
Reliability and Availability | Genesys | Applozic Inc. No answers on this topic |
Performance | Genesys | Applozic Inc. No answers on this topic |
Support Rating | Genesys | Applozic Inc. No answers on this topic |
In-Person Training | Genesys | Applozic Inc. No answers on this topic |
Online Training | Genesys | Applozic Inc. No answers on this topic |
Implementation Rating | Genesys | Applozic Inc. No answers on this topic |
Alternatives Considered | Genesys | Applozic Inc. No answers on this topic |
Contract Terms and Pricing Model | Genesys | Applozic Inc. No answers on this topic |
Scalability | Genesys | Applozic Inc. No answers on this topic |
Professional Services | Genesys | Applozic Inc. No answers on this topic |
Return on Investment | Genesys | Applozic Inc. No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | Kommunicate Screenshots |