Genesys Cloud CX vs. MessageMedia SMS
Genesys Cloud CX vs. MessageMedia SMS
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
MessageMedia SMS | Small Businesses (1-50 employees) | With 90 per cent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia aims to drive business success by creating engaging mobile experiences that customers love. The vendor boasts users across all industries who use their SMS services, including retail, hospitality, health care, as well as government and non-profit entities. Use cases range from appointment reminders, alerts and notifications, and promotional marketing. Their web portal, REST… | $25 Messages |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | We offer both transactional (per message) and per user pricing. Pricing is based on volume and service requirements. | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | MessageMedia SMS | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | MessageMedia SMS | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | MessageMedia SMS | |
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Likelihood to Recommend | 8.6 (407 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | MessageMedia SMS | |
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Likelihood to Recommend | Genesys | Sinch (formerly CLX Communications) |
Pros | Genesys | Sinch (formerly CLX Communications) |
Cons | Genesys | Sinch (formerly CLX Communications) |
Likelihood to Renew | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Usability | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Reliability and Availability | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Performance | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Support Rating | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
In-Person Training | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Online Training | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Implementation Rating | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Alternatives Considered | Genesys | Sinch (formerly CLX Communications) |
Contract Terms and Pricing Model | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Scalability | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Professional Services | Genesys | Sinch (formerly CLX Communications) No answers on this topic |
Return on Investment | Genesys | Sinch (formerly CLX Communications) |
ScreenShots | Genesys Cloud CX Screenshots | MessageMedia SMS Screenshots |