Genesys Multicloud CX (discontinued) vs. OpenText CX-E Voice
Genesys Multicloud CX (discontinued) vs. OpenText CX-E Voice
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
OpenText CX-E Voice | Small Businesses (1-50 employees) | OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications. | N/A |
Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |
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Likelihood to Recommend | 7.7 (147 ratings) | 8.2 (3 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |
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Likelihood to Recommend | Discontinued Products | OpenText |
Pros | Discontinued Products | OpenText |
Cons | Discontinued Products | OpenText |
Likelihood to Renew | Discontinued Products | OpenText No answers on this topic |
Usability | Discontinued Products | OpenText No answers on this topic |
Reliability and Availability | Discontinued Products | OpenText No answers on this topic |
Performance | Discontinued Products | OpenText No answers on this topic |
Support Rating | Discontinued Products | OpenText No answers on this topic |
In-Person Training | Discontinued Products | OpenText No answers on this topic |
Online Training | Discontinued Products | OpenText No answers on this topic |
Implementation Rating | Discontinued Products | OpenText No answers on this topic |
Alternatives Considered | Discontinued Products | OpenText |
Scalability | Discontinued Products | OpenText No answers on this topic |
Return on Investment | Discontinued Products | OpenText |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | OpenText CX-E Voice Screenshots |