GetFeedback vs. OpenText LiquidOffice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GetFeedback
Score 6.7 out of 10
N/A
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
$20
per month
OpenText LiquidOffice
Score 7.0 out of 10
N/A
OpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A
Pricing
GetFeedbackOpenText LiquidOffice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GetFeedbackOpenText LiquidOffice
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
GetFeedbackOpenText LiquidOffice
Top Pros
Top Cons
Features
GetFeedbackOpenText LiquidOffice
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GetFeedback
7.3
11 Ratings
8% below category average
OpenText LiquidOffice
7.3
3 Ratings
8% below category average
Survey templates7.59 Ratings7.33 Ratings
Themes7.511 Ratings7.73 Ratings
Custom logo/branding7.010 Ratings7.03 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GetFeedback
6.5
11 Ratings
27% below category average
OpenText LiquidOffice
7.1
3 Ratings
18% below category average
Changes to live survey8.011 Ratings7.03 Ratings
Question design help4.511 Ratings7.43 Ratings
Multiple question types7.011 Ratings7.03 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GetFeedback
7.5
11 Ratings
9% below category average
OpenText LiquidOffice
7.7
3 Ratings
6% below category average
Survey logic flexibility7.511 Ratings7.73 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GetFeedback
5.6
11 Ratings
37% below category average
OpenText LiquidOffice
6.2
3 Ratings
28% below category average
Response tracking8.510 Ratings5.73 Ratings
Data export7.511 Ratings7.13 Ratings
Standard reports4.010 Ratings6.13 Ratings
Custom reports3.59 Ratings6.43 Ratings
Analytics4.510 Ratings5.73 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GetFeedback
8.0
9 Ratings
8% below category average
OpenText LiquidOffice
6.2
3 Ratings
33% below category average
Access controls6.09 Ratings5.43 Ratings
Compliance10.07 Ratings7.03 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GetFeedback
8.0
6 Ratings
2% below category average
OpenText LiquidOffice
4.9
3 Ratings
50% below category average
Vendor-offered crowdsourcing9.01 Ratings4.12 Ratings
Respondent restrictions7.06 Ratings5.73 Ratings
Best Alternatives
GetFeedbackOpenText LiquidOffice
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GetFeedbackOpenText LiquidOffice
Likelihood to Recommend
7.5
(11 ratings)
7.0
(3 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
7.7
(3 ratings)
Support Rating
10.0
(2 ratings)
7.4
(3 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GetFeedbackOpenText LiquidOffice
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Read full review
OpenText
OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
Read full review
Pros
Momentive (SurveyMonkey, Inc)
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
Read full review
OpenText
  • Form processes & routing - Makes it very easy at an enterprise level
  • Integration with 3rd party & external forms
  • Automation of forms with less coding making it useful for quick turnarounds
Read full review
Cons
Momentive (SurveyMonkey, Inc)
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
Read full review
OpenText
  • Very old UI
  • Feels like an archaic system
  • Reporting isn't great
Read full review
Likelihood to Renew
Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
Read full review
OpenText
No answers on this topic
Usability
Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
Read full review
OpenText
It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
Read full review
Support Rating
Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Read full review
OpenText
Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
Read full review
Alternatives Considered
Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
Read full review
OpenText
OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
Read full review
Return on Investment
Momentive (SurveyMonkey, Inc)
  • Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
  • The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
  • The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.
Read full review
OpenText
  • We collect authenticated data from our users and audiences to improve our services.
  • The surveys give us a better understanding of our markets.
Read full review
ScreenShots