What users are saying about
Top Rated
17 Ratings
Top Rated
17 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

GetFeedback

GetFeedback is great when you want to create a quick survey and are ok with exporting the data into an Excel spreadsheet. It is less appropriate when you're trying to do complex things on the backside with the data via a Salesforce integration. We lean towards GetFeedback when we just need the survey to look pretty, but don't need much functionality beyond that.
No photo available

Feature Rating Comparison

Survey Format & Appearance

GetFeedback
9.4
Survey templates
GetFeedback
9.2
Themes
GetFeedback
9.3
Custom logo/branding
GetFeedback
9.6

Survey Content

GetFeedback
8.2
Changes to live survey
GetFeedback
9.1
Question design help
GetFeedback
7.3
Multiple question types
GetFeedback
8.3

Survey Logic

GetFeedback
7.7
Survey logic flexibility
GetFeedback
7.7

Survey Reporting & Analytics

GetFeedback
8.0
Response tracking
GetFeedback
8.5
Data export
GetFeedback
8.3
Standard reports
GetFeedback
7.9
Custom reports
GetFeedback
7.6
Analytics
GetFeedback
7.6

Survey Administration & Security

GetFeedback
8.8
Access controls
GetFeedback
8.7
Compliance
GetFeedback
8.8

Survey Distribution

GetFeedback
8.1
Vendor-offered crowdsourcing
GetFeedback
8.1
Respondent restrictions
GetFeedback
8.2

Pros

  • Elegant design
  • Easy to use
  • Quick to create custom surveys
No photo available

Cons

  • A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.
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Likelihood to Renew

GetFeedback10.0
Based on 1 answer
We have just renewed our annual license. I don't think we could move the company backwards at this point
Karol Clark profile photo

Support

GetFeedback10.0
Based on 1 answer
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Karol Clark profile photo

Alternatives Considered

We used SurveyMonkey to send out feedback forms to customers but many don't reply, simply because they are time-consuming and require people to actually want to click on the email. However with GetFeedback, we can put the HTML on our website so customers are prompted by certain actions to fill out the form.
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Return on Investment

  • Seeing the customer journey is a major positive and how they have developed our relationship over time
  • It does make things a little crowded in the Salesforce object, making things more time-consuming, but this is something that gets better once you become more knowledgeable
  • We needed to see what we were doing right and wrong in our products and without this tool, there would be no way we could do that.
No photo available

Pricing Details

GetFeedback

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details