Giftbit vs. LevelUp, now part of Grubhub Enterprise

Giftbit

12 Reviews and Ratings

LevelUp, now part of Grubhub Enterprise

LevelUp, now part of Grubhub Enterprise

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Giftbit	Score 9.3 out of 10	Mid-Size Companies (51-1,000 employees)	Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.	N/A
LevelUp, now part of Grubhub Enterprise	Score 8.0 out of 10	N/A	LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a service platform.	N/A

Pricing

Giftbit

LevelUp, now part of Grubhub Enterprise

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Giftbit	LevelUp, now part of Grubhub Enterprise
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Giftbit	LevelUp, now part of Grubhub Enterprise
Top Pros	Pro Easy to use Pro Customer service Pro Ability to load	Pro Dashboard is easy Pro Easy to use Pro Full integration
Top Cons	Minus Chat system Minus Bit complex Minus Whole process	Minus Scope of work Minus Easy to update Minus Add new features

Best Alternatives
	Giftbit	LevelUp, now part of Grubhub Enterprise
Small Businesses	Growave Score 9.4 out of 10	Growave Score 9.4 out of 10
Medium-sized Companies	Oracle Marketing Score 8.1 out of 10	Oracle Marketing Score 8.1 out of 10
Enterprises	Oracle Marketing Score 8.1 out of 10	Oracle Marketing Score 8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Giftbit	LevelUp, now part of Grubhub Enterprise
Likelihood to Recommend	9.4 (10 ratings)	8.0 (1 ratings)
Support Rating	5.0 (1 ratings)	- (0 ratings)

User Testimonials
	Giftbit	LevelUp, now part of Grubhub Enterprise
Likelihood to Recommend	Giftbit It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers. Incentivized Scott Henderson President Read full review	Grubhub Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated. Incentivized Verified User Anonymous Read full review
Pros	Giftbit Sending mass brand-templated gift cards Choosing which type of gift card you want (e.g. Starbucks, Amazon) Showing metrics for gift cards Incentivized Verified User Anonymous Read full review	Grubhub Full integration with Toast POS and Grubhub Response time from their enterprise support desk is very fast Dashboard is easy to use for managers Incentivized Verified User Anonymous Read full review
Cons	Giftbit I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible. Incentivized Verified User Anonymous Read full review	Grubhub When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features Partial refunds cannot be processed on the dashboard or in store The QR scanners break frequently The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment. Incentivized Verified User Anonymous Read full review
Support Rating	Giftbit When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $. Incentivized Verified User Anonymous Read full review	Grubhub No answers on this topic
Alternatives Considered	Giftbit I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things. Incentivized BH Brittany Houchins Supervisor of Special Events & Graphic Design Read full review	Grubhub No answers on this topic
Return on Investment	Giftbit We now have an easy way to do these fulfillments It's easy to set up an account It alleviates privacy issues on our end Incentivized Verified User Anonymous Read full review	Grubhub Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp. Incentivized Verified User Anonymous Read full review
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