TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Giftbit

    Score9.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.N/A

    SaaSquatch

    Score8.6 out of 10
    Small Businesses (1-50 employees)
    SaaSquatch is a Marketing Rewards Platform that powers reward programs at every stage of the customer journey through Acquisition, Referral, Retention and Loyalty. Presented as ideal for companies with 10,000+ customers, Unicorns, and Fortune 500 companies, SaaSquatch enables companies to grow their user base through referrals, increase customer lifetime value, and improve customer retention & loyalty. Their success team and platform provide users with a growing library of…N/A
    Pricing
    GiftbitSaaSquatch
    Editions & Modules
    No answers on this topic
    Enterprise
    Get a quote
    varies
    Professional
    Get a quote
    varies
    Offerings
    Pricing Offerings
    GiftbitSaaSquatch
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    GiftbitSaaSquatch
    Considered Both Products
    Giftbit
    No answer on this topic
    Impact
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    90%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Best Alternatives
    GiftbitSaaSquatch
    Small Businesses
    Growave
    Score9.7 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Influitive
    Score8 out of 10
    Enterprises
    No answers on this topic
    Influitive
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GiftbitSaaSquatch
    Likelihood to Recommend
    9.4
    (10 ratings)
    8.5
    (2 ratings)
    Support Rating
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GiftbitSaaSquatch
    Likelihood to Recommend
    Giftbit
    It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.
    Incentivized
    Read full review
    Impact
    When it comes to standing different in today's market it is necessary to have a strong Digital base. So SaaSquatch helps to do that. It becomes a reliable tool to support on Digital and sales front. The company has attained great results using this tool. Through pricing is an issue but it will be helpful in sharing the end results.
    Incentivized
    Read full review
    Pros
    Giftbit
    • Sending mass brand-templated gift cards
    • Choosing which type of gift card you want (e.g. Starbucks, Amazon)
    • Showing metrics for gift cards
    Incentivized
    Read full review
    Impact
    • Running referral campaigns
    • Rewards Management
    • Loyalty programs
    • Employee contribution incentives
    Incentivized
    Read full review
    Cons
    Giftbit
    • I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.
    Incentivized
    Read full review
    Impact
    • Difficult to customize as per requirement.
    • High price is a worrying factor.
    • Lack of help desk support in my experience.
    Incentivized
    Read full review
    Support Rating
    Giftbit
    When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
    Incentivized
    Read full review
    Impact
    No answers on this topic
    Alternatives Considered
    Giftbit
    I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
    Incentivized
    Read full review
    Impact
    SaaSquatch is one of the most popular tools when it comes to rewards. If you are using CRMs like HubSpot, Salesforce, and Marketo, it easily gets integrated with these tools and gathers together all the essential pieces of reward campaigns. Other things that make it interesting are theme editing, easy reporting, and great customer service making this one of the best tools on the market today.
    Incentivized
    Read full review
    Return on Investment
    Giftbit
    • We now have an easy way to do these fulfillments
    • It's easy to set up an account
    • It alleviates privacy issues on our end
    Incentivized
    Read full review
    Impact
    • The ROI took time to show its colours.
    • Better results shown in long run.
    • Tool is time specific reactor.
    Incentivized
    Read full review
    ScreenShots

    SaaSquatch Screenshots

    Screenshot of Multichannel Campaign ManagementScreenshot of Secure Rewards Management