Glassix vs. Oracle CRM On Demand

Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.

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I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.

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• AI chatbot and automated workflows for our customer support.
• Unify all of our business channels into one inbox.
• Helping us resolve support ticket in the speed of light.

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• Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
• It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
• Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.

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• More guides on the AI features.

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• The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
• The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.

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Because am using oracle last 3 years and it’s great

Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.

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As am using oracle very much satisfy.

With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.

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Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.

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MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.

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• Glassix paid for itself in the first few weeks.
• The product is easy to use and way more economical than the competition.

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• This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info