Glassix vs. Singular

Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.

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Singular is perfect for companies that have limited BI developer resources. If you work with more than a few media partners, Singular aggregates all pre-install metrics and automatically connects it to your BI data / MMP provider. This use is perfect for executives/directors that want to have a quick snapshot of their marketing spend. Singular also works well for media buyers that want to export Singular report as a base for creating optimization reports.

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• AI chatbot and automated workflows for our customer support.
• Unify all of our business channels into one inbox.
• Helping us resolve support ticket in the speed of light.

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• Creative reporting is one of the features of Singular (formerly Apsalar), which I love the most.
• Tracking the user journey right from the click to purchase.

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• More guides on the AI features.

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• Providing a clear solution to cross-device attribution and measurement: no vendor does this well currently.
• Ability to toggle advanced attribution models: first-last touch, time decay, etc.
• Comprehensive deep linking solution (similar to Branch).

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When we report about a bug or a problem the support usually responds quickly and try to provide a solution/fix in a timely manner. I wish that they had a monitoring tool to notify me about bugs before I spot them myself.

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Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.

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AppsFlyer is the top of mind MMP, while Singular would be my second choice with Adjust. AppsFlyer has a great UX and customer support. While Adjust is still lagging a little bit behind.

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• Glassix paid for itself in the first few weeks.
• The product is easy to use and way more economical than the competition.

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• Has helped to improve the ROI.
• Helped to identify the right set of audience which need to be targeted.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info