Glean vs. Klevu, now part of Athos Commerce

When I am interviewing candidates and they start asking specific questions that I dont know the answer to, I use Glean chat to quickly find answers. It helps save time because I can really quickly find the answers to anything. I think if leaders care about their employers, they would get Glean!

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I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

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• Single search capability across all systems
• High accuracy of search results
• Saves you time in day to day work
• Offers customization with the homepage and go links

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• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

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• The AI Chat can definitely improve. I will ask it questions about our sales process and it should be referencing documents that I know are in our company Glean, but it will give me the wrong answer.

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• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

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I give it a 5 because of the chat not giving accurate answers and also sometimes I will search for documents that I know used to be in Guru before we had it but now it is no longer in Glean

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Personally I am not from the evaluation team but I feel ChatGPT , Gemini are good as well.

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Independently Invited by TrustRadius

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• Quickly able to find answers for customers allowing me to be more proactive with them
• allows me to quickly access info for all follow up emails for customers

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• Seeing a 2x increase in conversion rate

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info