Global Relay Archive vs. AppRiver from OpenText

If you have a finance company and are bound by certain compliance rules then Global Relay is the gold standard. It does cost more than typical Exchange archival solutions so regular non-compliance organizations can look at other options. We have had multiple events that required the use of Global relay some simple some much more complicated. They came through every time.

Incentivized

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

• legal searches
• archive of all communications coming and going
• extraction of data and delivery without users ever touching it

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• Pricing is a bit high for data extraction

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

Exchange Online Archiving is fine but the gold standard for finance is Global Relay. Most clients will go outside of MS for compliance-related archiving.

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

• The business can responsed appropiately to legal actions as required by law
• The business can remain functioning
• The product has worked 100% of the time

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized