Fortra's Globalscape Enhanced File Transfer (EFT) vs. Webroot Email Security Powered by Zix

Globalscape EFT is well suited for file transmissions. It is very intuitive and easy to create file transmission rules. We transmit many files back and forth between vendors and software applications. File transmissions are fast and reliable. Globalscape allows us to specify certain file naming conventions, contain only certain data, format the data to be a specific way, etc.

Incentivized

I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.

Incentivized

• PGP & SSH Key Ring Retainer
• Reporting
• Event Rule Create - No Code development
• Easy account set up for SFTP site directory creation

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• Would like to see the ability for a rule in EFT to link the the Advanced Workflow that it is called (rather than having to manually locate the Advanced Workflow)
• Would like the ability to disable just a part of an Event Rule
• Would like to see more template creation functionality

Incentivized

• The admin interface seems a bit shabby. It's time for a refresher course.
• Being able to modify our own security word without having to contact Zix.
• Users may not enjoy needing to log in to access messages through the secure site.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

Globalscape and Automate are similar. However, with Automate, you do not have PGP or SSH keyring functionality within the application. You would need to purchase and install them separately. So as far as organization I like Globalscape for key retainment. Globalscape's transmission reporting is a lot better as well. Although it could be enhanced a little more, I use it to report any transmission issues with the Vendors. But the Event Rule functionality that Globalscape has in building simple action logic is where you save a lot of time instead of coding transmissions. Automate does not have active-active replication within their application. Meaning they do not have the ability to have two servers active for off loading transmission in case of bottlenecks. However, if one server goes down, the secondary server will be active. We have both products and don't mind working in either one of them, but Globalscape seems to be the more comprehensive and scalable application

Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter

Incentivized

• Globalscape EFT is very reliable
• Allows us to easily transmit files with customers
• Allows us to easily meet file requirements of vendors/other software applications

Incentivized

• Protecting patient information
• Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
• Pretty easy to use if you don't make many customizations to it.

Incentivized