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Confidence in threat protection
July 19, 2021

Confidence in threat protection

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Threat Protection

Zix is being utilized by our entire organization, across all of our various email domains to prevent spam and phishing attacks. We were using another "industry standard" program that was providing way too many false positives while still allowing malicious content through. Zix has resolved almost all of those issues.
  • Phishing protection.
  • Email release by users.
  • Message retraction when malicious content slips through.
  • Reporting spam that came through (can forward to an email address, but it is not displayed or easily found, must ask).
  • Downloading copies for review.
  • Speed (site is a little slow at times).
  • Users have improved at identifying spam.
  • Fewer false positives are coming through.
  • It has identified a lot of security holes from vendors (e.g. most vendors using outdated extensions that we are now able to block, creating a discussion with our users).
Compared to other spam utilities, it is very easy to set up and use. Customer use is on par with other spam filters out there, but the slight edge goes to Zix for ease of use. Logs are delivered daily, and no sign in is required by the user to release email (except malicious email content, that must be done by an administrator)

Do you think Webroot Email Security Powered by Zix delivers good value for the price?

Yes

Are you happy with Webroot Email Security Powered by Zix's feature set?

Yes

Did Webroot Email Security Powered by Zix live up to sales and marketing promises?

Yes

Did implementation of Webroot Email Security Powered by Zix go as expected?

Yes

Would you buy Webroot Email Security Powered by Zix again?

Yes

I had an Office 365 issue pop up after purchase but wasn't yet set up for the 365 support side of things just yet. Support was able to expedite my path and get me the 365 support that comes with Zix ETP, helping me resolve an issue much faster than I would have on my own.
Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter.
Microsoft 365 (formerly Office 365), NetSuite ERP, VIPRE
Recently a malicious email came through (direct email from a breached iCloud account pretending to be our president) - the email appeared by all points to be legitimate, but went to several former employees and several unrelated employees. Once caught, I was able to retract the message from all mailboxes and distribution lists with one click. This is much more effective than other systems with no retraction, and your only option is to send an email to all that received the previous email asking them to delete, or using PowerShell commands.