TrustRadius

GLPI vs. LiveHelpNow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
LiveHelpNow
Score 8.0 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
Pricing
GLPILiveHelpNow
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPILiveHelpNow
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPILiveHelpNow
Features
GLPILiveHelpNow
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.0
2 Ratings
9% above category average
LiveHelpNow
8.0
1 Ratings
3% below category average
Organize and prioritize service tickets10.02 Ratings8.01 Ratings
Expert directory8.02 Ratings8.01 Ratings
Self-service tools9.02 Ratings00 Ratings
ITSM collaboration and documentation8.12 Ratings8.01 Ratings
ITSM reports and dashboards9.92 Ratings00 Ratings
Subscription-based notifications00 Ratings8.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.5
2 Ratings
3% above category average
LiveHelpNow
-
Ratings
Configuration mangement9.01 Ratings00 Ratings
Asset management dashboard8.12 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.5
2 Ratings
10% above category average
LiveHelpNow
-
Ratings
Change requests repository9.01 Ratings00 Ratings
Service-level management9.92 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
GLPI
-
Ratings
LiveHelpNow
10.0
1 Ratings
22% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
GLPI
-
Ratings
LiveHelpNow
8.8
2 Ratings
10% above category average
Customer portal00 Ratings8.01 Ratings
IVR00 Ratings8.01 Ratings
Social integration00 Ratings8.02 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
GLPILiveHelpNow
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPILiveHelpNow
Likelihood to Recommend
9.0
(2 ratings)
8.0
(3 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
GLPILiveHelpNow
Likelihood to Recommend
Teclib
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
LiveHelpNow
LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!
JJ
Jamie Joy
Technical Support Manager
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Vctor Carrin Hontoria | TrustRadius Reviewer
Read full review
LiveHelpNow
  • Easy for customers to reach out.
  • Best for short quick answers.
  • Easy for staff to use.
Verified User
Anonymous
Read full review
Cons
Teclib
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
LiveHelpNow
  • Needs better integration with Marketo
Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
Director, Inside Sales
Read full review
Usability
Teclib
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
LiveHelpNow
No answers on this topic
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Vctor Carrin Hontoria | TrustRadius Reviewer
Read full review
LiveHelpNow
No answers on this topic
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Vctor Carrin Hontoria | TrustRadius Reviewer
Read full review
LiveHelpNow
  • The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.
JJ
Jamie Joy
Technical Support Manager
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk