GLPI vs. SolarWinds Web Help Desk (WHD)
GLPI vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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GLPI | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
GLPI | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $1,200 per installation | No setup fee | ||||||||||||||
Additional Details | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | — | ||||||||||||||
More Pricing Information |
GLPI | SolarWinds Web Help Desk (WHD) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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GLPI | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GLPI | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
GLPI | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | Teclib | SolarWinds |
Pros | Teclib | SolarWinds |
Cons | Teclib No answers on this topic | SolarWinds |
Likelihood to Renew | Teclib No answers on this topic | SolarWinds |
Usability | Teclib No answers on this topic | SolarWinds |
Support Rating | Teclib No answers on this topic | SolarWinds |
Implementation Rating | Teclib No answers on this topic | SolarWinds |
Alternatives Considered | Teclib | SolarWinds |
Return on Investment | Teclib | SolarWinds |
ScreenShots | GLPI Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |