| Product | Rating | Most Used By | Product Summary | Starting Price |
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 SolarWinds Web Help Desk (WHD) | Score6.1 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||
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| Considered Both Products | Chose SolarWinds Web Help Desk (WHD) Many years ago at a different employer, we utilized CA Service Desk, which is now under the Broadcom umbrella; previously it was under Computer Associates. What a nightmare to configure and set up ... it took months to get this product off the ground. SolarWinds Web Help … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) I used ManageEngine ServiceDesk and ServiceNow at previous jobs. SolarWinds Web Help Desk was in place when I came to this job and I was disappointed when I started using it as it has a more clunky, less intuitive interface, and lacks the features of those products. And it gets … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) This product is "fine" if you need a basic ticketing solution and your users are on prem. It ties nicely to an on prem active directory solution, but not Azure or Google workspace. The reports are decent, but there are better options available. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) SolarWinds Web Help Desk (WHD) holds its own among the top competitors for help desk systems. Some advanced functionality, and more-so the lack of polished interface knocks it down compared to some competitors. I selected SolarWinds Web Help Desk (WHD) simply because I came … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) From a quality and use standpoint, they leave ALL of them in the dust. As far as support is concerned, they are faster and more accurate at resolving issues. Their software goes in easily, and functions as it is supposed to with minimal problems. And, as I have said before, … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) It is more feature-packed then other RMM providers and has better support. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) SolarWinds Help Desk's overall package of tools is superior in our opinion to the other Help Desk products we have evaluated and tried in the past. We selected SolarWinds because the overall ROI was greater and the efficiencies that we could implement immediately made more … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) Web Help Desk is definitely lacking in the UI/UX department compared to most other ticketing systems I have used int he past. It's very utilitarian; however, what it lacks in UI it makes up for in extensibility and customization. The main issue that the developers need to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) Azure technician services app is too complex. SolarWinds has a lead here. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) BMC Track-It! was my first choice for a help desk solution, but we chose SolarWinds Web Help Desk primarily based on cost alone, a now regrettable decision. Track-It! is a far superior product and is better than SolarWinds WHD in every way. That being said, for the cost and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) SolarWinds is probably the most basic of the 3 that I've worked with. SolarWinds was selected because it was the cheapest and we just wanted to use something that was fairly quick to set up and get going. Autotask is quite robust and might be a bit too much for what we need. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) SharePoint is a tool that you make fit your requirements. This takes a lot of time and effort. WHD had most of the features our organization was looking for without the hassle of having to write HTML and pay licensing fees for a product that needed to be tailored to be properly … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) UI overall was poorly implemented and work flow seemed wonky at best. Ease of use of SolarWinds Web Help Desk was simple and implementation was a breeze. Major plus was asset tracking over old product. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SolarWinds Web Help Desk (WHD) We primarily selected SolarWinds Web Help Desk because of the rich feature set and low price point. When we were doing comparisons of the different suites available, we wanted to find an easy to deploy, feature rich, and inexpensive solution. Web Help Desk met all these … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
89% Would buy again 8 Answers | |
| Delivers good value for the price | |
89% Delivers good value for the price 8 Answers | |
| Happy with the feature set | |
78% Happy with the feature set 7 Answers | |
| Lived up to sales and marketing promises | |
100% Lived up to sales and marketing promises 7 Answers | |
| Implementation went as expected | |
100% Implementation went as expected 7 Answers | |
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| Small Businesses |  Help Scout Score9.3 out of 10 |
| Medium-sized Companies |  LiveAgent Score8.8 out of 10 |
| Enterprises |  Front Score9.2 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 6.8 |
| Likelihood to Renew | 10.0 |
| Usability | 6.8 |
| Support Rating | 10.0 |
| Implementation Rating | 10.0 |
| Configurability | 10.0 |
| Ease of integration | 9.0 |
| Vendor post-sale | 9.0 |
| Vendor pre-sale | 8.0 |
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| ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots      |
