Gmelius vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gmelius
Score 8.9 out of 10
N/A
Gmelius Mission: Build the 1st collaboration platform that lives where you work 🚀 Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like Slack, and Trello. Teams can collaborate right from the tools they already know and love. Gmelius allows them to work together on email, monitor and distribute their company's workload visually, and…N/A
Hiver
Score 6.6 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
GmeliusHiver
Editions & Modules
No answers on this topic
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
GmeliusHiver
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GmeliusHiver
Project Management
Comparison of Project Management features of Product A and Product B
Gmelius
6.8
6 Ratings
15% below category average
Hiver
-
Ratings
Task Management7.24 Ratings00 Ratings
Workflow Automation7.25 Ratings00 Ratings
Mobile Access5.64 Ratings00 Ratings
Search7.15 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Gmelius
8.5
5 Ratings
7% above category average
Hiver
-
Ratings
Notifications8.55 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Gmelius
-
Ratings
Hiver
1.8
3 Ratings
128% below category average
Organize and prioritize service tickets00 Ratings1.13 Ratings
Ticket creation and submission00 Ratings2.13 Ratings
Ticket response00 Ratings2.13 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Gmelius
-
Ratings
Hiver
3.1
3 Ratings
89% below category average
Email support00 Ratings3.13 Ratings
Best Alternatives
GmeliusHiver
Small Businesses
Glip (discontinued)
Glip (discontinued)
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Cisco Business Edition 7000
Cisco Business Edition 7000
Score 9.2 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GmeliusHiver
Likelihood to Recommend
8.9
(6 ratings)
1.1
(3 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
GmeliusHiver
Likelihood to Recommend
Gmelius
Lead generation for nearly any kind of business. I can't even explain how easy it is to set everything up. I also love that I can send test emails to myself. Sequencing and Scheduling out follow-ups help me stay on top of potential sales, especially smaller sales that aren't always on my radar 24/7. Sending post-sale information on a regular basis. Basically, Gmelius works for the entire sales cycle, pre to post.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Gmelius
  • Easy to assign and action emails.
  • Easy to add notes for a particular individual to action them without missing out on important details.
  • Ready to use templates can be designed for everyday responses to clients.
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Gmelius
  • Easier access to dashboard.
  • Ability to edit email names more if a person's name doesn't match up with their Gmail account.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
Gmelius
No answers on this topic
Hiver
Easy to use
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Support Rating
Gmelius
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Gmelius
We switched to Gmelius from Mixmax because we wanted to try the inbox/label sharing features. Ultimately, Mixmax is more accurate with tracking opens, and it is much more user friendly. We switched back to Mixmax after about a year using Gmelius. Mailshake is also a better tool for sending out high volumes of emails, as it is better at making sure your email address doesn't get flagged as spam.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Gmelius
  • I reliably post 20-30% higher activity numbers weekly due to my use of Gmelius
  • Gmelius is a significant contributer to my sales success -- The last two years I have more than doubled company-issued sales targets
  • Gmelius saves me tons of time each week due to automated campaigns. I would say I've reclaimed at least 20% of my work week scheduling out follow up and pre-scheduling lead gen email campaigns out.
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

Gmelius Screenshots

Screenshot of Use shared inbox that work together on emailScreenshot of Get kanban boards to organize teamwork visuallyScreenshot of Organize workflow automation to make your team happier

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature