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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gmelius

    Score8 out of 10
    N/AGmelius Mission: Build the 1st collaboration platform that lives where you work πŸš€ Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like Slack, and Trello. Teams can collaborate right from the tools they already know and love. Gmelius allows them to work together on email, monitor and distribute their company's workload visually, and…N/A

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    GmeliusWeb+Center
    Editions & Modules
    No answers on this topic
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    GmeliusWeb+Center
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Detailsβ€”β€”
    More Pricing Information
    Community Pulse
    GmeliusWeb+Center
    Considered Both Products
    Gmelius
    No answer on this topic
    Internet Software Sciences
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    83%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    GmeliusWeb+Center
    Project Management
    Comparison of Project Management features of Gmelius and Web+Center
    Feature
    Gmelius
    6.4
    6 Ratings
    19% below category average
    Web+Center
    -
    Ratings
    Task Management7.24 Ratings00 Ratings
    Workflow Automation7.05 Ratings00 Ratings
    Mobile Access5.94 Ratings00 Ratings
    Search5.55 Ratings00 Ratings
    Communication
    Comparison of Communication features of Gmelius and Web+Center
    Feature
    Gmelius
    8.1
    5 Ratings
    1% above category average
    Web+Center
    -
    Ratings
    Notifications8.15 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gmelius and Web+Center
    Feature
    Gmelius
    -
    Ratings
    Web+Center
    8.6
    2 Ratings
    5% above category average
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings7.01 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gmelius and Web+Center
    Feature
    Gmelius
    -
    Ratings
    Web+Center
    8.7
    2 Ratings
    8% above category average
    External knowledge base00 Ratings8.42 Ratings
    Internal knowledge base00 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gmelius and Web+Center
    Feature
    Gmelius
    -
    Ratings
    Web+Center
    9.7
    2 Ratings
    19% above category average
    Customer portal00 Ratings9.52 Ratings
    Email support00 Ratings9.52 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    GmeliusWeb+Center
    Small Businesses
    Flock
    Score9.5 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GmeliusWeb+Center
    Likelihood to Recommend
    9.8
    (6 ratings)
    9.0
    (2 ratings)
    User Testimonials
    GmeliusWeb+Center
    Likelihood to Recommend
    Gmelius
    Lead generation for nearly any kind of business. I can't even explain how easy it is to set everything up. I also love that I can send test emails to myself. Sequencing and Scheduling out follow-ups help me stay on top of potential sales, especially smaller sales that aren't always on my radar 24/7. Sending post-sale information on a regular basis. Basically, Gmelius works for the entire sales cycle, pre to post.
    Incentivized
    Read full review
    Internet Software Sciences
    It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
    Incentivized
    Read full review
    Pros
    Gmelius
    • Easy to assign and action emails.
    • Easy to add notes for a particular individual to action them without missing out on important details.
    • Ready to use templates can be designed for everyday responses to clients.
    Incentivized
    Read full review
    Internet Software Sciences
    • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
    • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
    • The automated email and text message alerts are great to alert techs right away to reported problems.
    Incentivized
    Read full review
    Cons
    Gmelius
    • Easier access to dashboard.
    • Ability to edit email names more if a person's name doesn't match up with their Gmail account.
    Incentivized
    Read full review
    Internet Software Sciences
    • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
    Incentivized
    Read full review
    Alternatives Considered
    Gmelius
    We switched to Gmelius from Mixmax because we wanted to try the inbox/label sharing features. Ultimately, Mixmax is more accurate with tracking opens, and it is much more user friendly. We switched back to Mixmax after about a year using Gmelius. Mailshake is also a better tool for sending out high volumes of emails, as it is better at making sure your email address doesn't get flagged as spam.
    Incentivized
    Read full review
    Internet Software Sciences
    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Incentivized
    Read full review
    Return on Investment
    Gmelius
    • I reliably post 20-30% higher activity numbers weekly due to my use of Gmelius
    • Gmelius is a significant contributer to my sales success -- The last two years I have more than doubled company-issued sales targets
    • Gmelius saves me tons of time each week due to automated campaigns. I would say I've reclaimed at least 20% of my work week scheduling out follow up and pre-scheduling lead gen email campaigns out.
    Incentivized
    Read full review
    Internet Software Sciences
    • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
    Incentivized
    Read full review
    ScreenShots

    Gmelius Screenshots

    Screenshot of Use shared inbox that work together on emailScreenshot of Get kanban boards to organize teamwork visuallyScreenshot of Organize workflow automation to make your team happier

    Web+Center Screenshots

    Screenshot of Tech+Mobile Interface - Mobile app for techs