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GoCD vs. Jenkins vs. Splunk IT Service Intelligence (ITSI)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoCD

    Score8 out of 10
    N/AGoCD, from ThoughtWorks in Chicago, is an application lifecycle management and development tool.N/A

    Jenkins

    Score8.1 out of 10
    N/AJenkins is an open source automation server. Jenkins provides hundreds of plugins to support building, deploying and automating any project. As an extensible automation server, Jenkins can be used as a simple CI server or turned into a continuous delivery hub for any project.N/A

    Splunk IT Service Intelligence (ITSI)

    Score10 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
    Pricing
    GoCDJenkinsSplunk IT Service Intelligence (ITSI)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GoCDJenkinsSplunk IT Service Intelligence (ITSI)
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    GoCDJenkinsSplunk IT Service Intelligence (ITSI)
    Considered Multiple Products
    ThoughtWorks
    Chose GoCD
    GoCD is easier to setup, but harder to customize at runtime. There's no way to trigger a pipeline with custom parameters.
    Jenkins is more flexible at runtime. You can define multiple user-provided parameters so when user needs to trigger a build, there's a form for him/her to …
    Incentivized
    Chose GoCD
    I prefer using GoCD compared to Jenkins. The UI makes sense, I like the simplicity to hit the 'Play' button for a straightforward deployment of the 'Play +' if you need to override some settings when deploying whereas Jenkins, you have the whole page for each pipeline. The …
    Incentivized
    Open Source
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    87%
    Would buy again
    26 Answers
    100%
    Would buy again
    24 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    27 Answers
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    No answers on this topic
    87%
    Happy with the feature set
    26 Answers
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    13 Answers
    83%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    22 Answers
    100%
    Implementation went as expected
    20 Answers
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    User Ratings
    GoCDJenkinsSplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    9.0
    (2 ratings)
    6.8
    (74 ratings)
    10.0
    (28 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    -
    (0 ratings)
    6.5
    (8 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.9
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    6.6
    (6 ratings)
    8.9
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GoCDJenkinsSplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    ThoughtWorks
    Previously, our team used Jenkins. However, since it's a shared deployment resource we don't have admin access. We tried GoCD as it's open source and we really like. We set up our deployment pipeline to run whenever codes are merged to master, run the unit test and revert back if it doesn't pass. Once it's deployed to the staging environment, we can simply do 1-click to deploy the appropriate version to production. We use this to deploy to an on-prem server and also AWS. Some deployment pipelines use custom Powershell script for.Net application, some others use Bash script to execute the docker push and cloud formation template to build elastic beanstalk.
    Incentivized
    Read full review
    Open Source
    Jenkins is a highly customizable CI/CD tool with excellent community support. One can use Jenkins to build and deploy monolith services to microservices with ease. It can handle multiple "builds" per agent simultaneously, but the process can be resource hungry, and you need some impressive specs server for that. With Jenkins, you can automate almost any task. Also, as it is an open source, we can save a load of money by not spending on enterprise CI/CD tools.
    Incentivized
    Read full review
    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Read full review
    Pros
    ThoughtWorks
    • Pipeline-as-Code works really well. All our pipelines are defined in yml files, which are checked into SCM.
    • The ability to link multiple pipelines together is really cool. Later pipelines can declare a dependency to pick up the build artifacts of earlier ones.
    • Agents definition is really great. We can define multiple different kinds of environments to best suit our diverse build systems.
    Incentivized
    Read full review
    Open Source
    • Automated Builds: Jenkins is configured to monitor the version control system for new pull requests. Once a pull request is created, Jenkins automatically triggers a build process. It checks out the code, compiles it, and performs any necessary build steps specified in the configuration.
    • Unit Testing: Jenkins runs the suite of unit tests defined for the project. These tests verify the functionality of individual components and catch any regressions or errors. If any unit tests fail, Jenkins marks the build as unsuccessful, and the developer is notified to fix the issues.
    • Code Analysis: Jenkins integrates with code analysis tools like SonarQube or Checkstyle. It analyzes the code for quality, adherence to coding standards, and potential bugs or vulnerabilities. The results are reported back to the developer and the product review team for further inspection.
    Incentivized
    Read full review
    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
    Read full review
    Cons
    ThoughtWorks
    • UI can be improved
    • Location for settings can be re-arranged
    • API for setting up pipeline
    Incentivized
    Read full review
    Open Source
    • The UI could be slightly better, it feels kind of like the 90s, but it works well.
    • An easier way to filter jobs other than views on the dashboard.
    • An easier way to read the console logs when tests do fail.
    Incentivized
    Read full review
    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
    Read full review
    Likelihood to Renew
    ThoughtWorks
    No answers on this topic
    Open Source
    We have a certain buy-in as we have made a lot of integrations and useful tools around jenkins, so it would cost us quite some time to change to another tool. Besides that, it is very versatile, and once you have things set up, it feels unnecessary to change tool. It is also a plus that it is open source.
    Incentivized
    Read full review
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
    Read full review
    Usability
    ThoughtWorks
    No answers on this topic
    Open Source
    Jenkins streamlines development and provides end to end automated integration and deployment. It even supports Docker and Kubernetes using which container instances can be managed effectively. It is easy to add documentation and apply role based access to files and services using Jenkins giving full control to the users. Any deviation can be easily tracked using the audit logs.
    Incentivized
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    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
    Read full review
    Performance
    ThoughtWorks
    No answers on this topic
    Open Source
    No, when we integrated this with GitHub, it becomes more easy and smart to manage and control our workforce. Our distributed workforce is now streamlined to a single bucket. All of our codes and production outputs are now automatically synced with all the workers. There are many cases when our in-house team makes changes in the release, our remote workers make another release with other environment variables. So it is better to get all of the work in control.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Support Rating
    ThoughtWorks
    No answers on this topic
    Open Source
    As with all open source solutions, the support can be minimal and the information that you can find online can at times be misleading. Support may be one of the only real downsides to the overall software package. The user community can be helpful and is needed as the product is not the most user-friendly thing we have used.
    Incentivized
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    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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    Implementation Rating
    ThoughtWorks
    No answers on this topic
    Open Source
    It is worth well the time to setup Jenkins in a docker container. It is also well worth to take the time to move any "Jenkins configuration" into Jenkinsfiles and not take shortcuts.
    Incentivized
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    Cisco
    No answers on this topic
    Alternatives Considered
    ThoughtWorks
    GoCD is easier to setup, but harder to customize at runtime. There's no way to trigger a pipeline with custom parameters.
    Jenkins is more flexible at runtime. You can define multiple user-provided parameters so when user needs to trigger a build, there's a form for him/her to input the parameters.
    Incentivized
    Read full review
    Open Source
    Overall, Jenkins is the easiest platform for someone who has no experience to come in and use effectively. We can get a junior engineer into Jenkins, give them access, and point them in the right direction with minimal hand-holding. The competing products I have used (TravisCI/GitLab/Azure) provide other options but can obfuscate the process due to the lack of straightforward simplicity. In other areas (capability, power, customization), Jenkins keeps up with the competition and, in some areas, like customization, exceeds others.
    Incentivized
    Read full review
    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
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    Return on Investment
    ThoughtWorks
    • ROI has been good since it's open source
    • Settings.xml need to be backed up periodically. It contains all the settings for your pipelines! We accidentally deleted before and we have to restore and re-create several missing pipelines
    • More straight forward use of API and allows filtering e.g., pull all pipelines triggered after this date
    Incentivized
    Read full review
    Open Source
    • Faster Time-to-Market: Jenkins automate the build, testing, and deployment process, enabling faster feedback and continuous improvement.
    • Improved Quality: Jenkins automatically run unit tests and integration tests, ensuring that code changes meet the necessary quality standards.
    • Cost Savings: Jenkins is an open-source tool that is free to use
    Incentivized
    Read full review
    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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    ScreenShots