GoContact vs. Nextiva Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Nextiva Contact Center
Score 9.1 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
Pricing
GoContactNextiva Contact Center
Editions & Modules
No answers on this topic
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Offerings
Pricing Offerings
GoContactNextiva Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Features
GoContactNextiva Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
12% above category average
Nextiva Contact Center
9.1
28 Ratings
8% above category average
Agent dashboard9.02 Ratings8.828 Ratings
Validate callers10.02 Ratings9.127 Ratings
Outbound response9.02 Ratings9.426 Ratings
Call forwarding9.02 Ratings9.227 Ratings
Click-to-call (CTC)9.01 Ratings8.822 Ratings
Warm transfer10.02 Ratings9.327 Ratings
Predictive dialing10.02 Ratings8.616 Ratings
Interactive voice response9.02 Ratings8.820 Ratings
REST APIs10.01 Ratings9.013 Ratings
Call scripts9.02 Ratings9.414 Ratings
Call tracking9.02 Ratings9.825 Ratings
Multichannel integration9.02 Ratings9.316 Ratings
CRM software integration10.02 Ratings9.017 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
13% above category average
Nextiva Contact Center
9.2
28 Ratings
10% above category average
Inbound call routing10.02 Ratings9.527 Ratings
Omnichannel inbound routing10.02 Ratings9.322 Ratings
Recording9.02 Ratings9.325 Ratings
Quality management10.01 Ratings9.125 Ratings
Call analytics9.02 Ratings9.326 Ratings
Historical reporting9.02 Ratings9.228 Ratings
Live reporting9.02 Ratings8.925 Ratings
Customer surveys9.01 Ratings9.614 Ratings
Customer interaction analytics10.01 Ratings9.118 Ratings
Best Alternatives
GoContactNextiva Contact Center
Small Businesses
CloudTalk
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Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
GoContactNextiva Contact Center
Likelihood to Recommend
10.0
(2 ratings)
9.1
(29 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
GoContactNextiva Contact Center
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Nextiva
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Likelihood to Renew
GoContact
No answers on this topic
Nextiva
Service has been exemplary and we are happy with the voice quality and connectivity
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Nextiva
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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Nextiva
  • With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
  • we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
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ScreenShots