GoContact vs. Nextiva Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Nextiva Contact Center
Score 9.3 out of 10
N/A
Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.
$129
per month per user
Pricing
GoContactNextiva Contact Center
Editions & Modules
No answers on this topic
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Offerings
Pricing Offerings
GoContactNextiva Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
GoContactNextiva Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
13% above category average
Nextiva Contact Center
9.2
42 Ratings
10% above category average
Agent dashboard9.02 Ratings9.042 Ratings
Validate callers10.02 Ratings9.240 Ratings
Outbound response9.02 Ratings9.540 Ratings
Call forwarding9.02 Ratings9.341 Ratings
Click-to-call (CTC)9.01 Ratings8.934 Ratings
Warm transfer10.02 Ratings9.439 Ratings
Predictive dialing10.02 Ratings8.726 Ratings
Interactive voice response9.02 Ratings8.831 Ratings
REST APIs10.01 Ratings9.124 Ratings
Call scripts9.02 Ratings9.423 Ratings
Call tracking9.02 Ratings9.837 Ratings
Multichannel integration9.02 Ratings9.327 Ratings
CRM software integration10.02 Ratings9.129 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
14% above category average
Nextiva Contact Center
9.3
42 Ratings
13% above category average
Inbound call routing10.02 Ratings9.640 Ratings
Omnichannel inbound routing10.02 Ratings9.334 Ratings
Recording9.02 Ratings9.438 Ratings
Quality management10.01 Ratings9.236 Ratings
Call analytics9.02 Ratings9.337 Ratings
Historical reporting9.02 Ratings9.240 Ratings
Live reporting9.02 Ratings8.935 Ratings
Customer surveys9.01 Ratings9.721 Ratings
Customer interaction analytics10.01 Ratings9.227 Ratings
Best Alternatives
GoContactNextiva Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.5 out of 10
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User Ratings
GoContactNextiva Contact Center
Likelihood to Recommend
10.0
(2 ratings)
9.3
(43 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(3 ratings)
Usability
8.0
(1 ratings)
8.6
(8 ratings)
Support Rating
10.0
(1 ratings)
8.0
(7 ratings)
User Testimonials
GoContactNextiva Contact Center
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Nextiva
We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Likelihood to Renew
GoContact
No answers on this topic
Nextiva
Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Nextiva
We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable.
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Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Nextiva
Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long.
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Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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Nextiva
  • With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs.
  • It has reduced our maintenance and repair costs associated with outdated equipment.
  • The exceptional quality of sound has led to a higher satisfaction during meetings.
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ScreenShots