GoContact vs. Nextiva VoIP Call Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Nextiva VoIP Call Center
Score 7.5 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$50
per user per month
Pricing
GoContactNextiva VoIP Call Center
Editions & Modules
No answers on this topic
Pro
$50
per user per month
Enterprise
$100
per user per month
Offerings
Pricing Offerings
GoContactNextiva VoIP Call Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GoContactNextiva VoIP Call Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
Nextiva VoIP Call Center
9.3
3 Ratings
9% above category average
Agent dashboard9.02 Ratings9.03 Ratings
Validate callers10.02 Ratings10.03 Ratings
Outbound response9.02 Ratings9.53 Ratings
Call forwarding9.02 Ratings9.03 Ratings
Click-to-call (CTC)9.01 Ratings8.53 Ratings
Warm transfer10.02 Ratings9.53 Ratings
Predictive dialing10.02 Ratings10.02 Ratings
Interactive voice response9.02 Ratings10.02 Ratings
REST APIs10.01 Ratings9.02 Ratings
Call scripts9.02 Ratings9.02 Ratings
Call tracking9.02 Ratings8.53 Ratings
Multichannel integration9.02 Ratings10.02 Ratings
CRM software integration10.02 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
Nextiva VoIP Call Center
9.5
3 Ratings
11% above category average
Inbound call routing10.02 Ratings9.53 Ratings
Omnichannel inbound routing10.02 Ratings10.02 Ratings
Recording9.02 Ratings9.03 Ratings
Quality management10.01 Ratings9.03 Ratings
Call analytics9.02 Ratings9.03 Ratings
Historical reporting9.02 Ratings10.03 Ratings
Live reporting9.02 Ratings10.03 Ratings
Customer surveys9.01 Ratings9.02 Ratings
Customer interaction analytics10.01 Ratings10.02 Ratings
Best Alternatives
GoContactNextiva VoIP Call Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoContactNextiva VoIP Call Center
Likelihood to Recommend
10.0
(2 ratings)
8.0
(4 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
GoContactNextiva VoIP Call Center
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Nextiva
Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
Read full review
Nextiva
  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Nextiva
  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Nextiva
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Nextiva
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
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Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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Nextiva
  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
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ScreenShots