Likelihood to Recommend
Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
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I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.
Read full review Pros Registering a domain - I've found their site to be the easiest to navigate Website builder - their website builder is user friendly Email hosting - easy to set up and use, wether in an email app or online email. Wordpress hosting - I have multiple wordpress sites I use under one account Their customer service is always very helpful and easy to contact. Read full review Block technology is by far one of my favorite features of the tool. This allows us to quickly layout content in a unique manner with a variety of display options. Micro Shareable content blocks allow users to quickly share our content across the web and drive more relevant traffic back to our site. Reusable content blocks allow for better management of content throughout the site, ensuring accuracy with a simple update. Read full review Cons Support agents are woefully undertrained, even in knowledge of their own products. Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue. There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures. Read full review Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer. Read full review Likelihood to Renew
We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
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Very happy with current relationship and websites
Read full review Usability
Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
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It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.
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I think a lot of companies can learn from GoDaddy's support team. I have found:
Chat or phone support is almost always available. Their agents are friendly and helpful. Their agents seem to care and be knowledgeable about a wide range of issues. I rarely have to escalate my problem to get the support that I need. If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem. page V
CEO (Chief Executive Officer)
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They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.
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The partner selected makes a significant impact on the usability and experience
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currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
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We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.
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The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.
Read full review Return on Investment GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit. Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance. Read full review Overall, Ibexa DXP has met all of our business requirements. I can’t think of anything we haven’t been able to accomplish with Ibexa DXP. We do see it as a bit expensive to own and operate. Licensing is a bit pricey. Ibexa has stood by [its] product. They have been responsive to all of our requests. That's made a difference in the day-to-day support of the product. Read full review ScreenShots