GoDaddy vs. Plesk

Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.

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Plesk is well-suited for website creators who have been developing websites on a regular basis. If one is new to website development, Plesk could be a bit confusing and difficult to navigate. However, if one has experience on another type of platform, like CP (Control Panel) which is used by other web hosts out there, then it will be much easier to navigate the Plesk panel. Keep in mind there is definitely a learning curve, as Plesk really is quite different. Overall, new users will learn to love the ability to have more control over their websites.

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• Registering a domain - I've found their site to be the easiest to navigate
• Website builder - their website builder is user friendly
• Email hosting - easy to set up and use, wether in an email app or online email.
• Wordpress hosting - I have multiple wordpress sites I use under one account
• Their customer service is always very helpful and easy to contact.

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• Automatically update the CMS, plugins, and templates of all your websites, depending on your CMS, all at the same time, with just a few strokes of your keyboard.
• Enables one to set up a schedule to back up your websites, automatically, and easily download/save the backup files off-site, for safety.
• Makes it easy for users to use a backup file to reinstall a website, with just a few strokes of the keyboard. Excellent service!

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• Support agents are woefully undertrained, even in knowledge of their own products.
• Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
• There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

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• Interface Improvement: It is a bit hard to find specific functions
• Additional integration with third party services would be great
• categorization of services to make management easier

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We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service

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Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

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I think a lot of companies can learn from GoDaddy's support team. I have found:

• Chat or phone support is almost always available.
• Their agents are friendly and helpful.
• Their agents seem to care and be knowledgeable about a wide range of issues.
• I rarely have to escalate my problem to get the support that I need.
• If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.

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We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.

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Plesk has a much more intuitive platform that allows for customization and scalability within an organization. It has the advantage when it comes to the ability to adapt to the current state of the company and grow with it organically. There are a few limitations that would make me choose a competitor, and there is good value for the price.

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• GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
• Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.

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• We're spending less on server costs by having Plesk manage multiple clients on one server.
• We're spending less on support costs as Plesk is doing all the heavy lifting for us.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info