GoldMine CRM (discontinued) vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoldMine CRM (discontinued)
Score 7.1 out of 10
N/A
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
$65
per month per user
Sugar Sell (SugarCRM)
Score 7.9 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Pricing
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Editions & Modules
Cloud Based
$65
per month per user
On-Premise - multi-user
$1,992
one-time fee 3 shared users (includes 1 year of support)
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Offerings
Pricing Offerings
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Considered Both Products
GoldMine CRM (discontinued)

No answer on this topic

Sugar Sell (SugarCRM)
Chose Sugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private …
Chose Sugar Sell (SugarCRM)
I have used Oracle, Peoplesoft and Goldmine platforms in the past and found that these systems where much easier to use and had very little to any technical issues with the application. To be fair, the aforementioned platforms were mainly used as an end user in some sort of …
Top Pros
Top Cons
Features
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.2
32 Ratings
7% above category average
Customer data management / contact management00 Ratings8.831 Ratings
Workflow management00 Ratings7.927 Ratings
Territory management00 Ratings8.525 Ratings
Opportunity management00 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.028 Ratings
Contract management00 Ratings8.725 Ratings
Quote & order management00 Ratings7.823 Ratings
Interaction tracking00 Ratings7.129 Ratings
Channel / partner relationship management00 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Case management00 Ratings8.823 Ratings
Call center management00 Ratings8.018 Ratings
Help desk management00 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Lead management00 Ratings8.521 Ratings
Email marketing00 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Task management00 Ratings8.725 Ratings
Billing and invoicing management00 Ratings9.117 Ratings
Reporting00 Ratings8.723 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.7
27 Ratings
13% above category average
Forecasting00 Ratings8.723 Ratings
Pipeline visualization00 Ratings8.724 Ratings
Customizable reports00 Ratings8.726 Ratings
Customization
Comparison of Customization features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Custom fields00 Ratings9.028 Ratings
Custom objects00 Ratings8.725 Ratings
Scripting environment00 Ratings8.718 Ratings
API for custom integration00 Ratings8.724 Ratings
Security
Comparison of Security features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Single sign-on capability00 Ratings9.120 Ratings
Role-based user permissions00 Ratings7.925 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Social data00 Ratings8.218 Ratings
Social engagement00 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Marketing automation00 Ratings8.718 Ratings
Compensation management00 Ratings7.412 Ratings
Platform
Comparison of Platform features of Product A and Product B
GoldMine CRM (discontinued)
-
Ratings
Sugar Sell (SugarCRM)
8.1
19 Ratings
8% above category average
Mobile access00 Ratings8.119 Ratings
Best Alternatives
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Likelihood to Recommend
8.1
(14 ratings)
7.2
(58 ratings)
Likelihood to Renew
4.6
(3 ratings)
8.2
(26 ratings)
Usability
8.0
(1 ratings)
8.1
(9 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
7.0
(2 ratings)
10.0
(1 ratings)
Support Rating
7.8
(4 ratings)
9.1
(12 ratings)
In-Person Training
10.0
(1 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
9.0
(1 ratings)
9.0
(3 ratings)
Configurability
8.0
(1 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
9.0
(1 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
GoldMine CRM (discontinued)Sugar Sell (SugarCRM)
Likelihood to Recommend
Discontinued Products
I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
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Pros
Discontinued Products
  • Flexibility to use different views of the data very easily and establish functional views by user or department requirement.
  • Ability to categorize contacts by group(s) or actually have them in separate databases.
  • As much or as little automation as you wish to implement.
  • We implemented Goldmine ourselves after making sure the Server Operating System was configured appropriately.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Discontinued Products
  • Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
  • The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
  • Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
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SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Discontinued Products
If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
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SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Discontinued Products
Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
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SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Discontinued Products
For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
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SugarCRM
SugarCRM has never been down for us.
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Performance
Discontinued Products
Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
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SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Discontinued Products
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
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SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
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In-Person Training
Discontinued Products
I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
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SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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Online Training
Discontinued Products
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Discontinued Products
As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:- 1/ Ensure core customisations only are required until you get users started and embedded in using the system. 2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed. Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
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SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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Alternatives Considered
Discontinued Products
GoldMine is a better overall product based on scalability, ease of use and cost effectiveness. All of the customization in GoldMine was beyond the other applications we tested and considered. Overall we believe we made the right choice based on how quickly we saw results. Our sales staff has used this tool extensively to become more agile.
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SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
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Scalability
Discontinued Products
GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
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SugarCRM
Works from 2-300 Users in our experience.
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Return on Investment
Discontinued Products
  • Our company prides itself on its responsiveness to customer requests. As a consequence of that, we need to be able to follow up consistently on issues until they are solved and goldmine helps us do that.
  • Because of its ease of use and wealth of information, it allows us to react to customer queries quickly and with a familiarity that instills confidence in our customers.
  • The lag on the other hand, since we have kind of choked it with too much information, slows us down. I understand we're using it for more than it was designed for, but as businesses grow and customer demands increase we need our technology to improve at the same rate.
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SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots