Gong vs. Webex Contact Center
Gong vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gong | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
Gong | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Gong | Webex Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Gong | Webex Contact Center | |
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Small Businesses | Clari Copilot Score 9.0 out of 10 | CloudTalk Score 8.5 out of 10 |
Medium-sized Companies | Clari Score 8.5 out of 10 | CloudTalk Score 8.5 out of 10 |
Enterprises | Clari Score 8.5 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gong | Webex Contact Center | |
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Likelihood to Recommend | 9.2 (532 ratings) | 8.6 (36 ratings) |
Likelihood to Renew | 9.1 (12 ratings) | 8.2 (1 ratings) |
Usability | 9.0 (300 ratings) | 8.1 (11 ratings) |
Availability | 6.4 (2 ratings) | - (0 ratings) |
Performance | 7.3 (2 ratings) | - (0 ratings) |
Support Rating | 8.7 (100 ratings) | - (0 ratings) |
Implementation Rating | 6.0 (6 ratings) | - (0 ratings) |
Configurability | 7.3 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (2 ratings) | - (0 ratings) |
Professional Services | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Gong | Webex Contact Center | |
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Likelihood to Recommend | Gong.io
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Pros | Gong.io
| Cisco
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Cons | Gong.io
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Likelihood to Renew | Gong.io
| Cisco No answers on this topic |
Usability | Gong.io
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Support Rating | Gong.io
| Cisco No answers on this topic |
Implementation Rating | Gong.io
| Cisco No answers on this topic |
Alternatives Considered | Gong.io
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Contract Terms and Pricing Model | Gong.io
| Cisco No answers on this topic |
Professional Services | Gong.io
| Cisco No answers on this topic |
Return on Investment | Gong.io
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ScreenShots | Gong Screenshots | Webex Contact Center Screenshots |