Google Cloud Platform vs. Rackspace Managed Hosting

When most of our stuff is in Google Cloud Platform, it works great to integrate and cross/share data that is all in Google Cloud Platform or BigQuery. It has simplified things from a permissions perspective as well. I'd say it is less appropriate when trying to test something quickly locally, or when half your stuff is in AWS or another provider.

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Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

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• Easy to set up
• Affordable use of the tool
• Easy to access billing
• Reliable service

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• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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• The UI is so confusing. The console is good, but it is like a maze. There are too many menus and settings, and things do not work as expected. It takes time to get friendly, and it is not friendly for new users.
• Support experience: Sometimes, you get a great engineer, but other times, it's very difficult to talk with them as they are unable to respond as expected and solve issues late.
• Region and zone are issues, as not all services are available in all regions, which is lacking when deploying something in the same region or zone.

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• Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
• Outage appears to have been caused by unpatched servers & no backup servers
• In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
• In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

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The Google Cloud Platform console is pretty slick for BigQuery especially. I have liked the visibility I get from using that and the way to integrate and see what's in our data lake. The logging console for tracking GKE jobs isn't quite as great, which is why it doesn't get a full 10.

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The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability

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In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!

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Google Cloud Platform is release later than Amazon web service, I think that why Google Cloud Platform can learned and optimized the Dashboard and some features that make it easy to use and can be cheaper than amazon web service.

LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.

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• It allows us to focus our efforts on other, more important items at hand
• It gives us an affordable option letting me know it's available to all users, not just the largest scale ones out there
• The customer service is always helpful and reliable, along with the service itself which lets me focus on my work instead of worrying about the service.

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• We've found it helpful to host our own web sites on their cloud servers, which is a positive.
• We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
• A negative impact is that they've now decided to start charging for their support.

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