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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score8.3 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    Telegram

    Score8.8 out of 10
    N/ATelegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A
    Pricing
    Google Hangouts (Classic)Telegram
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)Telegram
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Hangouts (Classic)Telegram
    Considered Both Products
    Discontinued Products
    Chose Google Hangouts (Classic)
    Best part of Google Hangouts is its simplicity, and performance. We never had connection problems, or quality interruptions, something that is more frequent with the other tools listed above.
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts [(Classic)] is better than jabber, but way behind all other business chat clients. I would much rather use any of the alternatives I have listed in place of Hangouts.
    Incentivized
    Open Source
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    44 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    46 Answers
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    47 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    31 Answers
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    100%
    Implementation went as expected
    8 Answers
    Features
    Google Hangouts (Classic)Telegram
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and Telegram
    Feature
    Google Hangouts (Classic)
    6.3
    57 Ratings
    23% below category average
    Telegram
    -
    Ratings
    Hosted PBX6.915 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
    User templates5.022 Ratings00 Ratings
    Call reports9.034 Ratings00 Ratings
    Directory of employee names3.045 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and Telegram
    Feature
    Google Hangouts (Classic)
    8.0
    66 Ratings
    3% below category average
    Telegram
    -
    Ratings
    Answering rules8.033 Ratings00 Ratings
    Call recording7.937 Ratings00 Ratings
    Call park7.018 Ratings00 Ratings
    Call screening9.036 Ratings00 Ratings
    Message alerts8.058 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and Telegram
    Feature
    Google Hangouts (Classic)
    8.6
    84 Ratings
    8% above category average
    Telegram
    -
    Ratings
    Video conferencing9.079 Ratings00 Ratings
    Audio conferencing9.079 Ratings00 Ratings
    Video screen sharing7.148 Ratings00 Ratings
    Instant messaging9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and Telegram
    Feature
    Google Hangouts (Classic)
    8.0
    85 Ratings
    2% above category average
    Telegram
    -
    Ratings
    Mobile app for iOS8.173 Ratings00 Ratings
    Mobile app for Android8.071 Ratings00 Ratings
    Best Alternatives
    Google Hangouts (Classic)Telegram
    Small Businesses
    CallFire
    Score9.7 out of 10
    WhatsApp Business
    Score9 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    WhatsApp Business
    Score9 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    WhatsApp Business
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google Hangouts (Classic)Telegram
    Likelihood to Recommend
    8.0
    (91 ratings)
    9.9
    (8 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (36 ratings)
    -
    (0 ratings)
    User Testimonials
    Google Hangouts (Classic)Telegram
    Likelihood to Recommend
    Discontinued Products
    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Incentivized
    Read full review
    Open Source
    Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Incentivized
    Read full review
    Open Source
    • Easy to use and user friendly
    • Collaborating application
    • File sharing
    • Audio and video calling feature
    • Instant messaging
    • Channel and group formation
    • Data security
    Read full review
    Cons
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Read full review
    Open Source
    • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
    • They should restrict those users who run nudity in the Telegram groups and community.
    • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Support Rating
    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
    Read full review
    Open Source
    I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Incentivized
    Read full review
    Open Source
    • Easy spread of information and updates among customers.
    • Easier and faster communication among colleagues.
    • Groups may accumulate a huge number of people.
    Incentivized
    Read full review
    ScreenShots