Google Search Appliance (discontinued) vs. Luigi's Box

The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.

Incentivized

Superb support: the discovery of our needs was very well organised. The support with the specifications gave me confidence (compared with other companies that don't take our specific needs into account). Once the tool was in place, we had 2 meetings to get to grips with it, with recorded videos so that we could go through the motions again

Incentivized

• Homes in on key searches.
• Immediate response.
• Simple UI, very user-friendly.

Incentivized

• Responsive and easy to cooperate with
• Very robust search engine with many options for individual settings and result optimization
• advanced analytics tool

• It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
• The administrator interface is far from easy to use.
• There is a significant learning curve for new users.

Incentivized

• Hide products and categories that are out of season
• Improve CTR automated adjustment
• Improve explanations in set-up tool to facilite customisation

Incentivized

Neutral rating because I've never needed support.

Incentivized

Google search has always been superior. No other search engine application can even come close.

Incentivized

Easier to implement and use in daily, the search engine is faster and better, to be honest is the best. We have one solution for recommenders, searching, and listings. We managed to agree to favorable contract terms + Communication with tool support is perfect. We have solved our main problem very quickly and flexibly

Incentivized

• The GSA was not cheap. At all.
• There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
• That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.

Incentivized

• We've gone from an average basket of 90 euros to around 100 euros.
• The product managers have new ideas for products to integrate.

Incentivized