Chose Intercom
Intercom was the first platform we tried, and we loved it!
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Gorgias | N/A | Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. | $60 per month Up to 350 mothly tickets | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Gorgias | Intercom | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Gorgias | Intercom | |
---|---|---|
Considered Both Products | Gorgias No answer on this topic | Intercom |
Top Pros |
| |
Top Cons |
|
|
Gorgias | Intercom | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Gorgias | Intercom | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gorgias | Intercom | |
---|---|---|
Likelihood to Recommend | 10.0 (1 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Gorgias | Intercom | |
---|---|---|
Likelihood to Recommend | Gorgias | Intercom |
Pros | Gorgias | Intercom |
Cons | Gorgias | Intercom |
Likelihood to Renew | Gorgias No answers on this topic | Intercom |
Usability | Gorgias No answers on this topic | Intercom |
Reliability and Availability | Gorgias No answers on this topic | Intercom |
Performance | Gorgias No answers on this topic | Intercom |
Support Rating | Gorgias No answers on this topic | Intercom |
Online Training | Gorgias No answers on this topic | Intercom |
Implementation Rating | Gorgias No answers on this topic | Intercom |
Alternatives Considered | Gorgias | Intercom |
Return on Investment | Gorgias | Intercom |
ScreenShots | Intercom Screenshots |