Grasshopper vs. Ingate SIParator

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grasshopper
Score 8.3 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Ingate SIParator
Score 9.0 out of 10
N/A
N/AN/A
Pricing
GrasshopperIngate SIParator
Editions & Modules
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
No answers on this topic
Offerings
Pricing Offerings
GrasshopperIngate SIParator
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GrasshopperIngate SIParator
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GrasshopperIngate SIParator
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Grasshopper
9.7
46 Ratings
19% above category average
Ingate SIParator
-
Ratings
Hosted PBX9.423 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
User templates10.019 Ratings00 Ratings
Call reports9.433 Ratings00 Ratings
Directory of employee names9.434 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Grasshopper
9.6
51 Ratings
14% above category average
Ingate SIParator
-
Ratings
Answering rules9.247 Ratings00 Ratings
Call recording9.622 Ratings00 Ratings
Call park9.812 Ratings00 Ratings
Call screening10.036 Ratings00 Ratings
Message alerts9.243 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Grasshopper
7.9
12 Ratings
2% below category average
Ingate SIParator
-
Ratings
Video conferencing7.93 Ratings00 Ratings
Audio conferencing7.77 Ratings00 Ratings
Video screen sharing8.23 Ratings00 Ratings
Instant messaging8.09 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Grasshopper
8.9
48 Ratings
10% above category average
Ingate SIParator
-
Ratings
Mobile app for iOS8.935 Ratings00 Ratings
Mobile app for Android8.929 Ratings00 Ratings
Best Alternatives
GrasshopperIngate SIParator
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10

No answers on this topic

Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Avaya Aura
Avaya Aura
Score 8.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Avaya Aura
Avaya Aura
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrasshopperIngate SIParator
Likelihood to Recommend
7.8
(56 ratings)
9.0
(1 ratings)
Usability
6.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(42 ratings)
-
(0 ratings)
User Testimonials
GrasshopperIngate SIParator
Likelihood to Recommend
GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review
Ingate Systems
The Ingate SIParators bases on my level of experience would be good for mid to large-size organizations looking for a device/firewall to set in between outside and inside traffic. This device provides an excellent level of protection and is easily managed. I believe a small level organization of 50 or less users could find a less expensive solution.
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Pros
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
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Ingate Systems
  • Customer Service
  • Ease of Use
  • Documentation
Read full review
Cons
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Ingate Systems
  • Price
  • Updates
  • Website Update
Read full review
Usability
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
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Ingate Systems
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Ingate Systems
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Ingate Systems
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Read full review
Ingate Systems
  • Mostly Expenses
  • Reliablity
  • Availablity
Read full review
ScreenShots