Grasshopper vs. ThingWorx

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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It is well suited for situations where you require an end-to-end platform for pushing code and managing data and security of the IoT application. However, it is not well suited for the case when you want to scale the app up to many users and this requires more from the part of the product.

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• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

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• Asset Monitoring - quick and easy to deploy, can connect to the plant floor and get real-time data from devices.
• Analytics - The TWX Analytics extension has a variety of analyses that can be done into any data source input into TWX.
• Alerts notification - you can program alerts to be sent via email/SMS seamlessly.

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• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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• Advanced functionality in control and data visualization often requires additional coding from the user.
• Support and tutorials provided are often lacking in detail or are not readily transferable.
• Mashup development works poorly on small monitors or laptops.

We started more than a year ago and do not plan to replace it

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The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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Experienced and knowledgeable customer support executives, Thingworx is a very large product and contains a myriad of features which is not easy to remember without enough training or hands-on experience

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I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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Well-suited - multiple streams from many data sources, highly scalable application scenarios.Good for a quick test of internet of things (IoT) connectivity and for deploying access via the web. Smooth deployment, easy to couple to devices. Easy cooperation with Splunk, which we use also.

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• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

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• Good for quick deployment of customer specific control of IoT
• Good for quick test of IoT platform
• Difficult to debug complicate system

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info