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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Trellix Network Security

    Score8.6 out of 10
    Enterprise companies (1,001+ employees)
    Trellix Network Security (formerly FireEye Network Security and Forensics products) combines network traffic analysis and network forensics for attack analysis .

    $0

    per appliance/ per mbps

    Pricing
    GrasshopperTrellix Network Security
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    SmartVision
    $0
    per appliance/ per mbps
    Offerings
    Pricing Offerings
    GrasshopperTrellix Network Security
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details20% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GrasshopperTrellix Network Security
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Trellix (Musarubra US LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    46 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    43 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    No answers on this topic
    Features
    GrasshopperTrellix Network Security
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and Trellix Network Security
    Feature
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Trellix Network Security
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and Trellix Network Security
    Feature
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Trellix Network Security
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and Trellix Network Security
    Feature
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Trellix Network Security
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and Trellix Network Security
    Feature
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Trellix Network Security
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Best Alternatives
    GrasshopperTrellix Network Security
    Small Businesses
    CallFire
    Score9.7 out of 10
    No answers on this topic
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Cisco Identity Services Engine (ISE)
    Score9 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco IOS Security
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GrasshopperTrellix Network Security
    Likelihood to Recommend
    7.8
    (56 ratings)
    9.0
    (1 ratings)
    Usability
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (42 ratings)
    -
    (0 ratings)
    User Testimonials
    GrasshopperTrellix Network Security
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    It’s a dedicated Network Advanced Threat Detection and
    Prevention solution. Easy maintenance and low operating costs fit perfectly for
    SMEs. Variety of appliance selection makes NX the perfect choice for large
    enterprises. As it’s a dedicated solution with its own appliance, price is higher
    compared to NGTP add on solutions. FireEye is an ecosystem therefore when you’ve
    the EX or HX vice versa, you should be looking to NX. Otherwise, you’re missing
    the threat intel exchange on the network side reverse is the true. Sizing is
    important before the purchase, if you select a low end model for a busy network
    you lose your initial investment. For multiple NX deployments I highly
    recommend CMS. Without CMS you’ll lose the threat intel exchange and this will
    negatively reduce the risk scores.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Advanced detection of targeted attacks.
    • Mandiant team effort is a big plus.
    • Inline mitigation capabilities particularly well.
    • Different deployment models for specific needs.
    • License and information sharing selection 1 way or 2 way mode.
    • Frequent updates.
    • Low false positive rates.
    • FireEye sandboxing is immune to sandboxing attacks.
    • Central management (CMS) capabilities for managing several NX's.
    • Extra IPS/IDS functionality in the product.
    • Smartvision specific to lateral movement detection.
    • Upgrades and updates with zero down time.
    • Local FireEye support is superb.
    • Multiple deployment scenarios (span, inline) in the same NX for different interface pairs.
    • SSL inspection support.
    • No need to maintain, build or updates the images. It's highly automatic.
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Very first detected APT sample can pass the NX even it's inline blocking mode.
    • Performance optimization for busy networks is cumbersome.
    • CMS does not provide all the management capabilities, CLI or local config. Should be done for advanced customization.
    • Constant limitations of tcpdump/ packet capture for 10G interfaces.
    • IPS functionality is a bit cumbersome, not a full feature IPS, lack of signatures and customization of IPS signatures.
    • It's not a full NDR solution or a UBA solution.
    • Lack of device or user mapping.
    • Forensics is based on the specific APT. May not provide the whole story and need some additional tools.
    • You cannot make manual submission to NX (needs AX).
    • You cannot access the kernel directly for deep analy[sis] or troubleshooting (assist from FireEye Support should be taken).
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Support Rating
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    FireEye NX is a solid product. It gives you sustainable
    security throughout the organization. NX detection engines are more capable
    compared to others. Its catch rate is higher, FP rate is lower, [and] speed is
    awesome. NX can work for highly regulated environments with 1 way solution.
    Operation costs are much lower. Software quality is very good. It may have bugs, but these bugs do not compromise the security in general. SOC team loves the
    FireEye NX for its pinpoint detection capabilities. Local and partner support
    is exceptional.
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • As [a] financial company on the digital markets, we need to be safeguard for 0days and targeted attacks. FireEye NX provides the best updated protection with its enhanced capabilities.
    • Security score based on detection/prevention metrics [is] very high ensuring the highest level of security.
    • APTs in our region successfully detected and mitigated by the NX.
    • For the ROI, in a six month period FireEye is paying off its [investment].
    • One negative thing, especially with increasing network bandwidths, [is that] you need to make [the] investment every two or three years.
    Incentivized
    Read full review
    ScreenShots

    Trellix Network Security Screenshots

    Screenshot of Network Security Dashboard- Summary view of alerts and threats to organizationScreenshot of Alerts dashboard- detailed information around alerts discovered by FireEye Network SecurityScreenshot of Configuration for FireEye Network Security Product.