TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gravity Forms

    Score7.3 out of 10
    N/AGravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.

    $59

    one-time fee

    KeySurvey

    Score5.6 out of 10
    N/AN/AN/A
    Pricing
    Gravity FormsKeySurvey
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Gravity FormsKeySurvey
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gravity FormsKeySurvey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Gravity Forms and KeySurvey
    Feature
    Gravity Forms
    5.0
    2 Ratings
    47% below category average
    KeySurvey
    8.8
    1 Ratings
    9% above category average
    Survey templates5.02 Ratings9.11 Ratings
    Themes5.02 Ratings8.21 Ratings
    Custom logo/branding5.02 Ratings9.11 Ratings
    Survey Content
    Comparison of Survey Content features of Gravity Forms and KeySurvey
    Feature
    Gravity Forms
    5.0
    2 Ratings
    52% below category average
    KeySurvey
    8.8
    1 Ratings
    3% above category average
    Changes to live survey5.02 Ratings8.21 Ratings
    Question design help5.02 Ratings9.11 Ratings
    Multiple question types5.02 Ratings9.11 Ratings
    Survey Logic
    Comparison of Survey Logic features of Gravity Forms and KeySurvey
    Feature
    Gravity Forms
    5.0
    2 Ratings
    50% below category average
    KeySurvey
    9.1
    1 Ratings
    8% above category average
    Survey logic flexibility5.02 Ratings9.11 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Gravity Forms and KeySurvey
    Feature
    Gravity Forms
    5.0
    2 Ratings
    48% below category average
    KeySurvey
    9.1
    1 Ratings
    11% above category average
    Response tracking5.02 Ratings9.11 Ratings
    Data export5.02 Ratings9.11 Ratings
    Standard reports5.02 Ratings9.11 Ratings
    Custom reports5.02 Ratings9.11 Ratings
    Analytics5.02 Ratings9.11 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Gravity Forms and KeySurvey
    Feature
    Gravity Forms
    5.0
    2 Ratings
    53% below category average
    KeySurvey
    8.6
    1 Ratings
    1% below category average
    Access controls5.02 Ratings9.11 Ratings
    Compliance5.02 Ratings8.21 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Gravity Forms and KeySurvey
    Feature
    Gravity Forms
    5.0
    2 Ratings
    47% below category average
    KeySurvey
    8.2
    1 Ratings
    2% above category average
    Vendor-offered crowdsourcing5.02 Ratings00 Ratings
    Respondent restrictions5.02 Ratings8.21 Ratings
    Best Alternatives
    Gravity FormsKeySurvey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Gravity FormsKeySurvey
    Likelihood to Recommend
    2.0
    (2 ratings)
    8.2
    (3 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.5
    (2 ratings)
    Usability
    5.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Gravity FormsKeySurvey
    Likelihood to Recommend
    Rocketgenius, Inc
    Gravity Forms is fine for general use such as a contact form. It is not suitable for using in conjunction with their PayPal Checkout add-on.
    Read full review
    Form.com (WorldAPP)
    It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
    Incentivized
    Read full review
    Pros
    Rocketgenius, Inc
    • Forms
    • Surveys
    • Data Collection
    Incentivized
    Read full review
    Form.com (WorldAPP)
    • Ease of use for distributing email to large quantities of recepients.
    • Exporting data for data evaluation and manipulation.
    • Customizing the types of questions and response scoring.
    Read full review
    Cons
    Rocketgenius, Inc
    • Their PayPal checkout does not work as described.
    Read full review
    Form.com (WorldAPP)
    • Based on our usage we didn't face issues using KeySurvey
    Read full review
    Likelihood to Renew
    Rocketgenius, Inc
    I need this for my forms and can't live without it.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    This decision is out of my hands.
    Read full review
    Usability
    Rocketgenius, Inc
    Because I lost hours of time (revenue) trying to figure out why their PayPal Checkout add-on wasn't sending the correct data to PayPal. Although I followed Gravity Forms documentation and also reached out to support.
    Read full review
    Form.com (WorldAPP)
    No answers on this topic
    Support Rating
    Rocketgenius, Inc
    Very responsive and helpful.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
    Incentivized
    Read full review
    Implementation Rating
    Rocketgenius, Inc
    I tested it and liked it and went for it.
    Incentivized
    Read full review
    Form.com (WorldAPP)
    No answers on this topic
    Alternatives Considered
    Rocketgenius, Inc
    No answers on this topic
    Form.com (WorldAPP)
    In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
    Incentivized
    Read full review
    Return on Investment
    Rocketgenius, Inc
    • I recommended Gravity Forms to a client that accepts subscription payments online. After purchasing the plugin and the PayPal Checkout add-on, I spent hours and hours trying to get it to sync correctly with PayPal. It never did, so I ended up using PayPal's built-in buttons. Which defeated the whole purpose of purchasing Gravity Forms and the add-on. Gravity Form's support tried to help, but had no explanation as to why the PayPal checkout add-on wasn't working.
    Read full review
    Form.com (WorldAPP)
    • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
    • Improved customer service based on clients feedback
    • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
    Read full review
    ScreenShots