Greater Giving vs. Guidebook

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Greater Giving
Score 6.9 out of 10
N/A
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are based on a single cloud-based platform.N/A
Guidebook
Score 9.8 out of 10
N/A
Guidebook is an event management software system offered by Guidebook.N/A
Pricing
Greater GivingGuidebook
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Greater GivingGuidebook
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Greater GivingGuidebook
Small Businesses
Bloomerang
Bloomerang
Score 9.3 out of 10
OneCause
OneCause
Score 9.3 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.3 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.4 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Greater GivingGuidebook
Likelihood to Recommend
3.1
(5 ratings)
9.0
(1 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
Greater GivingGuidebook
Likelihood to Recommend
Global Payments
For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
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Guidebook
Most of our meetings are too small to bother using it but it is great for our larger workshops. If you have a complex schedule or agenda it is better than a paper agenda and allows you to adjust changes live in the agenda during the meetings. We only use it a few times a year because we only have a few larger meetings.
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Pros
Global Payments
  • Payment Facilitation
  • Ticket Puchasing
  • Auction Coordination
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Guidebook
  • Provides live agendas
  • Allows attendees to communicate through mobile phones with event staff
  • Allows attendees to check in to break out sessions of their choice
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Cons
Global Payments
  • Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
  • Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
  • Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
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Guidebook
  • Sometimes we have had issues with it not updating our changes very quickly and while at a conference that can be problematic.
  • I have had difficulty making edits or changes from the mobile app so I have to go grab the computer to fix something.
  • Some attendees have had issues downloading and logging in depending on which mobile phones that they are using. It may be operator error.
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Usability
Global Payments
Great for beginners. Easy to get up and running quickly. I did worry a bit about my end-users accidentally changing or deleting data.
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Guidebook
No answers on this topic
Support Rating
Global Payments
Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.
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Guidebook
No answers on this topic
Alternatives Considered
Global Payments
We've used this for years, and see no reason to explore others!
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Guidebook
We use both but for completely different reasons. We use Guidebook to manage our attendees and communicate with them during large workshops. We use Airtable as a spreadsheet type database for tracking things.
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Return on Investment
Global Payments
  • The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
  • We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
  • The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
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Guidebook
  • None really as we are a non profit and these meetings we use it for are free
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