Guidewire ClaimCenter vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guidewire ClaimCenter
Score 9.1 out of 10
N/A
GuideWire Software in California offers ClaimCenter as an end-to-end insurance claims management system for personal, commercial or workers compensation, with automation designed to eliminate the need to perform low level tasks associated to managing claims.N/A
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
Guidewire ClaimCenterPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Guidewire ClaimCenterPega Customer Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Guidewire ClaimCenterPega Customer Service
Small Businesses

No answers on this topic

Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies

No answers on this topic

Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises

No answers on this topic

Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Guidewire ClaimCenterPega Customer Service
Likelihood to Recommend
9.1
(3 ratings)
7.6
(2 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Guidewire ClaimCenterPega Customer Service
Likelihood to Recommend
Guidewire Software
ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".
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Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
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Pros
Guidewire Software
  • Creates an efficient workflow
  • Intuitive interface simplifies training and mitigates some mistakes
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Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Cons
Guidewire Software
  • Challenging and complex integration with other systems
  • Anticipating more support from core implementation for a seamless end-to-end flow
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Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Support Rating
Guidewire Software
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.
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Pegasystems
No answers on this topic
Alternatives Considered
Guidewire Software
We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.
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Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
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Return on Investment
Guidewire Software
  • ROI is still under assessment
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Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation