What users are saying about
Top Rated
91 Ratings
11 Ratings
Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Attribute Ratings

  • Guru is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.7

Guru

87%
35 Ratings
8.5

Tettra

85%
4 Ratings

Support Rating

8.4

Guru

84%
40 Ratings
8.0

Tettra

80%
2 Ratings

Likelihood to Recommend

Guru

Guru is well suited for large teams with ever-evolving products and initiatives. If there are new hires trying to ramp Guru is a great resource for learning and sharing tribal knowledge from and with colleagues. Guru is very helpful for self-sourcing answers to questions and for continuous learning within an organization.
Dane Fairfield | TrustRadius Reviewer

Tettra

Tettra is a perfect tool that helps us add everything in one place, the most important without outdated content, which facilitates the incorporation of new employees and the search for documents. It is a solution that helps us obtain an accurate vision of what is needed. By allowing team members to modify existing information, saving time, reducing errors and making better decisions that guarantee the success of the team. It helps us find and share information quickly which increases productivity and yields positive results immediately.
Sara Estevez | TrustRadius Reviewer

Pros

Guru

  • Easily accessible > you can use the extension in any browser you are in. This helps us as we live in Slack and Zendesk
  • Easy to read > The cards are easy for the agents to read through and click on videos
  • Easy to create cards > We can create a card from the extension, we do not have to log into the website to create a card.
Anonymous | TrustRadius Reviewer

Tettra

  • Easy to use.
  • Easy to set-up.
  • The free version has basic integration options.
  • For the paid plans nice extra features (ie API).
Anonymous | TrustRadius Reviewer

Cons

Guru

  • Engagement with engineering teams is still an area for improvement, we are unable to get our engineering team to adopt the tool as a means for their own knowledge management product because it does not offer the same functionally such as hosting and revision control - like that of GitHub.
  • Using Guru to replace our current wiki (Confluence), we are in need of some other tools such as templates and better import functionality. Transferring existing content from Confluence to Guru was a very hands on and time consuming process.
Natalie Mercuri | TrustRadius Reviewer

Tettra

  • There aren’t enough shiny features to differentiate from Google docs
  • Limited to Slack authentication
  • There is limited live collaboration functionality
Anonymous | TrustRadius Reviewer

Pricing Details

Guru

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$6 per month

Guru Editions & Modules

Edition
Starter$61
Builder$121
Expert$241
  1. per user, per month
Additional Pricing Details

Tettra

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Tettra Editions & Modules

Additional Pricing Details
Active users are people who sign up for Tettra with their Slack account

Support Rating

Guru

Guru 8.4
Based on 40 answers
I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.
Matt Eaton | TrustRadius Reviewer

Tettra

Tettra 8.0
Based on 2 answers
I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Guru

Honestly, Google Drive does not stack up against GURU, but it is what we were previously using to organize internal knowledge. If your organization is at 50+ people, you need an actual tool to help organize internal knowledge. Everyone will be thankful that its not just a google document somewhere in Google Drive
Anonymous | TrustRadius Reviewer

Tettra

Although most of the tools listed above are not dedicated wikis, they do offer that feature. I like that Tettra is dedicated to the wiki space, so that allows them more time to flesh out the features for that space.
Anonymous | TrustRadius Reviewer

Return on Investment

Guru

  • Our ticket resolution times went from over 8 hours to just over 2 hours.
  • We no longer have a continuous conversation between support and developers allowing developers to focus on developing.
  • Having the same information across teams has proven helpful too.
Julie Kuehl | TrustRadius Reviewer

Tettra

  • Collaboration has improved because information is easier to spread among various groups working together with convenient learning and harmony.
Sara Estevez | TrustRadius Reviewer

Add comparison