Guru vs Tettra

Likelihood to Recommend

Guru is well suited for large teams with ever-evolving products and initiatives. If there are new hires trying to ramp Guru is a great resource for learning and sharing tribal knowledge from and with colleagues. Guru is very helpful for self-sourcing answers to questions and for continuous learning within an organization.

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Dane Fairfield

AE

CartaFinancial Services, 1001-5000 employees

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Tettra is a perfect tool that helps us add everything in one place, the most important without outdated content, which facilitates the incorporation of new employees and the search for documents. It is a solution that helps us obtain an accurate vision of what is needed. By allowing team members to modify existing information, saving time, reducing errors and making better decisions that guarantee the success of the team. It helps us find and share information quickly which increases productivity and yields positive results immediately.

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Sara Estevez

Human Resources Positions

TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees

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Pros

Easily accessible > you can use the extension in any browser you are in. This helps us as we live in Slack and Zendesk
Easy to read > The cards are easy for the agents to read through and click on videos
Easy to create cards > We can create a card from the extension, we do not have to log into the website to create a card.

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Verified User

Manager in Customer Service

Logistics & Supply Chain Company, 201-500 employees

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Easy to use.
Easy to set-up.
The free version has basic integration options.
For the paid plans nice extra features (ie API).

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Cons

Engagement with engineering teams is still an area for improvement, we are unable to get our engineering team to adopt the tool as a means for their own knowledge management product because it does not offer the same functionally such as hosting and revision control - like that of GitHub.
Using Guru to replace our current wiki (Confluence), we are in need of some other tools such as templates and better import functionality. Transferring existing content from Confluence to Guru was a very hands on and time consuming process.

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Natalie Mercuri

Remote Supervisor and Learning & Development Manager

Clever Inc.Internet, 51-200 employees

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There aren’t enough shiny features to differentiate from Google docs
Limited to Slack authentication
There is limited live collaboration functionality

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Verified User

Employee in Sales

Internet Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$6 per month

Guru Editions & Modules

Edition

Starter	$6¹
Builder	$12¹
Expert	$24¹

per user, per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Tettra Editions & Modules

—

Additional Pricing Details

Active users are people who sign up for Tettra with their Slack account

Support Rating

Guru 8.4

Based on 40 answers

I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.

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Matt Eaton

Customer Success Manager

Lucid, LLCComputer Software, 201-500 employees

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Tettra 8.0

Based on 2 answers

I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Alternatives Considered

Honestly, Google Drive does not stack up against GURU, but it is what we were previously using to organize internal knowledge. If your organization is at 50+ people, you need an actual tool to help organize internal knowledge. Everyone will be thankful that its not just a google document somewhere in Google Drive

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Verified User

Employee in Research & Development

Internet Company, 201-500 employees

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Although most of the tools listed above are not dedicated wikis, they do offer that feature. I like that Tettra is dedicated to the wiki space, so that allows them more time to flesh out the features for that space.

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Verified User

Director in Sales

Graphic Design Company, 1-10 employees

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Return on Investment

Our ticket resolution times went from over 8 hours to just over 2 hours.
We no longer have a continuous conversation between support and developers allowing developers to focus on developing.
Having the same information across teams has proven helpful too.

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Julie Kuehl

Technical Support Agent

CoScheduleComputer Software, 51-200 employees

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Collaboration has improved because information is easier to spread among various groups working together with convenient learning and harmony.

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Sara Estevez

Human Resources Positions

TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees

View all 4 answers on this topic

Guru

Tettra

Attribute Ratings

Likelihood to Recommend

Guru

Tettra

Support Rating

Guru

Tettra

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Guru Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Tettra Editions & Modules

Additional Pricing Details

Support Rating

Alternatives Considered

Return on Investment

Add comparison