Guru vs. Workvivo

I think Guru is well-suited to organizations with subject matter experts committed to maintaining documentation. Guru cannot be managed by a single admin. It's essential that the SMEs are on board and are expected to participate in Guru as part of their role responsibilities. I'm not sure how well Guru would work for larger organizations with more information to house. I've only ever used Guru in SMBs with about 250 employees. It works well for that size.

Incentivized

WorkVivo works really well for us as we have colleagues all across the country. These colleagues don't use pc's in their working day so it was proving more and more challenging to reach them. With the diversity of people now using social platforms, the adoption of WorkVivo by all members of our team was really easy!

Incentivized

• Easy to learn. Anyone can make cards and use the AI to make them professional.
• Answer questions about my business, essentially a wiki for everything we do.
• The research mode is amazing. Full reports on various types of information including some rather complex topics. Complete with citations of where the information came from.
• Admins can manage a hierarchy to keep information secure and available to the correct people.

• Aligning activity to Company Culture and Activities.
• DIrectly engaging with employees in real time.
• The Workvivo app is very advanced and offers a great experience, as does the desktop version.
• The bi-lingual capabilities (English/Arabic) have been a great advantage, something we couldn't find in any of the other tools on the market.

Incentivized

• Formatting has always been a pain point for me. We used Google Sites previously, and the ability to add multiple columns of smaller content boxes was great. To do the same thing in Guru, you need to create a table, which constrains you.
• While the AI functionality is great, it can be challenging at times to refine the responses. Specifically, you must edit the source that is being pulled rather than the response itself. In some cases, we've edited the source to make the answer as clear as possible, and even after multiple attempts, the populated answer was acceptable but still not ideal for minimizing confusion.
• Sometimes, when adding content, the cards glitch, and it won't save. Or if I go to add something to a landing page, it says it couldn't be saved. Then I do it all over again, and it works.
• While the cards have limited formatting, the landing pages are great; however, when trying to move around or adjust the content boxes, it can be hypersensitive and very tricky to work with.

Incentivized

• Comment's visibility under a post: before, you saw all the comments, but now it displays only one, making you lose the others (you have to open the post to read them)
• Possibility to change your job title manually: from the app, it is not possible to change your job title (mine remained on stage)
• Like's visibility: before I saw them much better

Incentivized

With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time

Incentivized

To my best friend Workvivo, I would like to give 10/10. Everything is running smoothly. I feel glad when people at my workplace from other departments and also from other shifts recognise me with my name. That gives me inner peace. I am feeling blissful. I am on the moon.

Incentivized

While using the GURU card, the level of response I get is quality. The rate at which my responses and prompts through the search or chat is fast, responsive, and high-quality. I can easily see when the cards were modified, who modified them, and the new information available on the GURU.

Incentivized

Super user friendly, I've not once wondered how to access, find do anything. As soon as I log in I am confident I can find whatever I need and whatever I am looking for and I it is very easy to engage with coworkers and colleagues all over the world.

Incentivized

Highly reliable day‑to‑dayGuru is consistently available when I need it. The platform loads quickly, search works reliably, and I rarely experience downtime or slow performance. It’s dependable enough that teams can trust it as a daily source of truth. Minimal unplanned outages or errors. In my experience, unplanned outages or errors are extremely rare. Even during high‑usage periods or heavy workflows, Guru remains stable and responsive.

Incentivized

Pages load quickly and consistently. Guru’s interface is lightweight, so cards, boards, and search results load fast with very little lag. Even when navigating between collections or opening larger cards, performance stays smooth and reliable. Integrations perform well without slowing systems down. Using Guru through the browser extension or Slack integration doesn’t noticeably impact performance. Cards surface quickly, and interacting with the integrations feels just as smooth as using Guru directly.

Incentivized

The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.

Incentivized

Would like the features to be continued & hence supporting it.

I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.

Incentivized

The trainer was effectively delivering the training, but there were some points the trainer himself was not clear with. This impacted doubt clearing.

I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.

Incentivized

All the things were explained in an effective way. Easy to understand the tools, features, their use, implementation. Monitoring & support wherever required. Feedback was recorded & improvements were done wherever required to improve the coaching experience. Knowledge checks were taken to understand understanding levels. Overall experience was very well with the training.

You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.

Incentivized

Everything is running smoothly. I love this application.

Incentivized

Compared with the vendors that we initially evaluate the AI functionality of, Guru makes the difference and also the interface capabilities, making it user-friendly, being able to build it up in a professionally way. there are no limitations on the customization of the interface, which supports multiple use cases at once and can apply to different teams that have different needs

Incentivized

The interface is more simple and meant for the purpose of communication. Though the product misses on the aspect of one on one chat, the main purpose of communicating to group all together is handled well through the software. Employees are more engaging when they see achievement of their colleagues on it. For leaders it’s become one place to any something to private or public groups as per their needs

Incentivized

Easily deployable across multiple teams and departmentsGuru is designed to scale horizontally across an organization. As teams grow, it’s simple to create new Collections, Boards, and permission sets without disrupting existing structures. This allows each department to manage its own knowledge while still contributing to a unified source of truth

Incentivized

• The small support team can reliably scale to cover a broad swath of Tier 1 topics while maintaining decent first-response times, even when experiencing record-breaking, forecast-exceeding ticket volumes (e.g., 4 FT and 1 PT agents managing 880 tickets in one week).
• Tier 2 topics (e.g., Billing and Technical) that require specialized attention and are "owned" by a specific agent can be written and validated by that agent's manager. The team manager can utilize that to cross-train should the agent leave the company or be out of the office.
• Seeing my team's ebb and flow of weekly/monthly Guru engagement, as well as validation percentages in comparison to the ebb and flow of our ticket volume and production releases, helped me to communicate with C-suite leaders the necessity of having a margin of time to implement AI Agents and integrations in order to continue to scale.

Incentivized

• I work remotely so maintaining interaction with your colleagues is more difficult. With Workvivo, I can stay tuned to what my colleagues are doing (in more fun, personal way) so I get to know them and break that distance barrier.
• Workvivo helps to share work-related information and it is also a way to connect to the community all around the world that shares the same values and interests. Workvivo is fun and easy to use which is very helpful to the user.
• It solves the problem of learning the organizational chart, which changes frequently. It helps me quickly find a co-worker's profile with contact info and helps me learn their interests, which I value as a remote employee.