Likelihood to Recommend I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!
Read full review Less appropriate for small groups with one very simple health plan. More appropriate for 20+ EE groups with multiple plans and supplementary benefits.
Read full review Pros The self-service aspect of the software is very nice. We rarely need to get customer service involved. For the first 2 years of our subscription to Gusto, customer service has been good when we needed it. We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software. Read full review Puts all of your healthcare selections in one place making changes, drops, and additions are taken care of in one place instead of having to contact every vendor individually. Keeps an accurate record of real time enrollment which helps when you are in an account manager role and handling client questions concerning their health plans. Provides tools to keep the client and yourself organized. Several Open Enrollment messaging tools and places to add any educational documents for the different health plans. Read full review Cons The support isn't very impressive, although it's rare that we even need their help. I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area. Read full review The more advanced options, such as HCM, could have a slightly more user-friendly dashboard for users who are not daily computer users. Needs to be easier to customize the homepage. Clients are always interested in adding in their own pictures, colors, welcome message position, etc. Needs to have a function where the employer can send a document for the employee to sign, open and capture the employee's signature, send back to the employer and save in the employee file. Read full review Likelihood to Renew Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
Read full review Usability The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Read full review Support Rating Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
Read full review Implementation Rating Super easy to implement and use!
Read full review Alternatives Considered Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.
Read full review I have looked at GoCo, Kronos and Zenefits. I selected PlanSource because I felt it was the most customizable for a variety of clients across the board. The interface seemed functional but slightly professional looking than it competitors. PlanSource also seemed well established and that it was capable of handling my client needs.
Read full review Return on Investment Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers 401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your team Has increased employee retention because of its ease of use Read full review Positive - Reduces time spent contacting vendors of enrollment changes. When you are dealing with several hundred employees and their dependents across several vendors that time starts to add up. Positive - Point of value when trying to gain or up sell a client. Negative - You do need to meet the minimum number of people on the platform as per your contact to avoid having to pay a fee to PlanSource. If one of your larger clients leaves that could be a potential issue. Read full review ScreenShots