HaloITSM vs. IFS Assyst

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HaloITSM
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…
$49
per month per user
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Pricing
HaloITSMIFS Assyst
Editions & Modules
On Premise
$49
per month per user
Cloud
$49
per month per user
No answers on this topic
Offerings
Pricing Offerings
HaloITSMIFS Assyst
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.—
More Pricing Information
Features
HaloITSMIFS Assyst
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HaloITSM
8.4
12 Ratings
3% above category average
IFS Assyst
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets8.612 Ratings10.01 Ratings
Expert directory8.58 Ratings9.01 Ratings
Service restoration8.77 Ratings9.01 Ratings
Self-service tools8.611 Ratings9.01 Ratings
Subscription-based notifications8.612 Ratings9.01 Ratings
ITSM collaboration and documentation8.39 Ratings9.01 Ratings
ITSM reports and dashboards7.712 Ratings7.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
HaloITSM
7.8
10 Ratings
5% below category average
IFS Assyst
9.0
1 Ratings
9% above category average
Configuration mangement8.07 Ratings10.01 Ratings
Asset management dashboard7.77 Ratings9.01 Ratings
Policy and contract enforcement7.95 Ratings8.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
HaloITSM
8.8
9 Ratings
5% above category average
IFS Assyst
8.7
1 Ratings
4% above category average
Change requests repository8.79 Ratings10.01 Ratings
Change calendar8.77 Ratings7.01 Ratings
Service-level management9.08 Ratings9.01 Ratings
Best Alternatives
HaloITSMIFS Assyst
Small Businesses
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
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Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
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Score 9.1 out of 10
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Score 9.1 out of 10
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User Ratings
HaloITSMIFS Assyst
Likelihood to Recommend
9.1
(12 ratings)
9.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
HaloITSMIFS Assyst
Likelihood to Recommend
Halo Service Solutions
If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
Read full review
IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
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Pros
Halo Service Solutions
  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
Read full review
IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Read full review
Cons
Halo Service Solutions
  • Support for M365 \ Power Platform, Power Bi reporting in particular
  • Feel the asset management side of the product is not as good as the ticket management
  • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
Read full review
IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
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Likelihood to Renew
Halo Service Solutions
No answers on this topic
IFS
At this point, we are stuck with it. We can't afford a change at this point.
Read full review
Usability
Halo Service Solutions
Its simple and intuitiuve - requires minimal training to get people in and working at speed
Read full review
IFS
No answers on this topic
Support Rating
Halo Service Solutions
I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not.
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IFS
No answers on this topic
Alternatives Considered
Halo Service Solutions
HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.
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IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Read full review
Return on Investment
Halo Service Solutions
  • It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since.
  • We have halved our average resolution time.
  • Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session.
Read full review
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Read full review
ScreenShots

HaloITSM Screenshots

Screenshot of Halo ITSMScreenshot of Asset ManagementScreenshot of Incident ManagementScreenshot of Service CatalogueScreenshot of Change Control