What users are saying about
2 Ratings
7 Ratings
2 Ratings
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Score 10 out of 100
7 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Happy Returns is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Happy Returns

100%
1 Rating
9.0

ShippingEasy

90%
4 Ratings

Support Rating

Happy Returns

N/A
0 Ratings
1.5

ShippingEasy

15%
3 Ratings

Likelihood to Recommend

Happy Returns

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
Anonymous | TrustRadius Reviewer

ShippingEasy

ShippingEasy is perfect for a small business that needs the inventory system but doesn't want to pay through the nose. The customer service is excellent - they help you in set up, making changes, and make sure you understand how to use it. They save me time in managing our inventory and save me time when there is a problem - I call and get an answer right away. Plus if there is a system wide problem, which there rarely is, they make announcements and keep us up to date during and after
Vivian Vassar | TrustRadius Reviewer

Pros

Happy Returns

  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
Anonymous | TrustRadius Reviewer

ShippingEasy

  • ShippingEasy makes it very easy to set up shipping rules for various scenarios so that shipping is fairly automated. It really is a click and ship type set up.
  • ShippingEasy integrates into our BigCommerce platform very well. We very rarely have any issues with ShippingEasy syncing orders and shipping status to BigCommerce and vise versa.
  • ShippingEasy's marketing service is very easy to use. It makes email campaign design extremely easy and aesthetically pleasing and it also makes automated emails very easy to set up as well.
Nick Hunter | TrustRadius Reviewer

Cons

Happy Returns

  • Currently there is no API to GET or POST data
Anonymous | TrustRadius Reviewer

ShippingEasy

  • Fails to sync with the store consistently.
  • Integration with Stamps.com is problematic.
Eva Sawyer | TrustRadius Reviewer

Pricing Details

Happy Returns

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Happy Returns Editions & Modules

Additional Pricing Details

ShippingEasy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month 50 shipments per month

ShippingEasy Editions & Modules

Edition
Starter$5.001
Basic$29.002
Plus$49.003
Select$69.004
Premium$99.005
Enterprise$159.006
  1. per month 50 shipments per month
  2. per month 500 shipments per month.
  3. per month 1,500 shipments per month.
  4. per month 3,000 shipments per month.
  5. per month 6,000 shipments per month.
  6. per month 10,000 shipments per month.
Additional Pricing Details

Support Rating

Happy Returns

No score
No answers yet
No answers on this topic

ShippingEasy

ShippingEasy 1.5
Based on 3 answers
ShippingEasy customer support is excellent. We rarely have to wait on hold, the reps are knowledgeable, well trained, well spoken, and understand technical issues. They listen carefully to make sure they understand the issue and check if they do not know something. I feel confident that I am getting correct information and rarely have to make more than one phone call to get an issue corrected.
Vivian Vassar | TrustRadius Reviewer

Alternatives Considered

Happy Returns

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
Anonymous | TrustRadius Reviewer

ShippingEasy

ShippingEasy works well across multiple apps and offers better interface, in my opinion
Joon Lee | TrustRadius Reviewer

Return on Investment

Happy Returns

  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
Anonymous | TrustRadius Reviewer

ShippingEasy

  • ShippingEasy has really had a positive impact overall on our business. It is very simple to use and the flexibility of the shipping rules has more or less automated shipping. So for a small organization like ourselves, it allows us to reduce overhead by not having to have multiple employees to ship.
  • It also has helped reduce overhead significantly by switching our email marketing from Constant Contact. It is about a 10th of the price and has more functionality. So that was definitely a no-brainer
  • All in all, ShippingEasy helps us reduce overhead the most in labor. It is extremely easy to use so a lot less of our time is devoted to shipping concerns such as manually entering shipments like before and making sure shipment information is transferred over to BigCommerce, or doing return labels. Everything integrates so well it is essentially automated.
Nick Hunter | TrustRadius Reviewer

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