Item: ShippingEasy
Rating: 10
Author: Vivian Vassar

Overall Satisfaction with ShippingEasy

Use Cases and Deployment Scope

Our company uses ShippingEasy to manage our inventory across multiple online marketplaces, to manage our shipping, and for email marketing to our customers and email list. The main reason we use ShippingEasy is the inventory management. Without it we would not be able to track and adjust our inventory as items are sold. Because the system adjusts the inventory numbers quickly across the marketplaces it prevents overselling.

Pros and Cons

Pros

Setting up inventory is easy and is done automatically when you import products from a marketplace.
Once you set up an item in inventory you can list the item on another marketplace, import from that marketplace into ShippingEasy and it automatically syncs that item to the SKU already set up.
ShippingEasy can be set up to sort orders and set up shipping presets so orders can go through creating shipping labels quickly.

Cons

ShippingEasy is set up to connect to many marketplaces including Amazon, eBay, and Walmart but does not connect to Poshmark. We sell on Postmark and have to maintain a separate inventory system.
Once items are set up in inventory if there is an error in the picture, the information, or the inventory amount it has to be updated by hand. A subsequent product upload does not fix it or over write it.

Return on Investment

We rarely have an out of stock. As long as we enter the correct amounts to start an item in inventory ShippingEasy tracks and adjust across marketplaces as we make make sales.
We use the ShippingEasy marketing service which they helped us set up. It allows us to send emails to customers and is set up to work in accordance to marketplace customer contact policy. It is automatic and saves us time.
Excellent customer care means we worry less because we know immediate help is a phone call or chat away.

Alternatives Considered

Stitch Labs

ShippingEasy was less expensive and offered more marketplace connections than Stitch Labs. ShippingEasy charges for a basic shipping program and then you can decide to add on inventory and marketing for an extra, reasonable fee. It's easier to control our costs that way. ShippingEasy has phone customer service at all levels which Stitch Labs did not offer at our service plan level. That made it difficult to communicate with Stitch Labs. Hands down we are thrilled that we switched from Stitch Labs to ShippingEasy.

Support Rating

ShippingEasy customer support is excellent. We rarely have to wait on hold, the reps are knowledgeable, well trained, well spoken, and understand technical issues. They listen carefully to make sure they understand the issue and check if they do not know something. I feel confident that I am getting correct information and rarely have to make more than one phone call to get an issue corrected.

Key Insights

Do you think ShippingEasy delivers good value for the price?

Yes

Are you happy with ShippingEasy's feature set?

Yes

Did ShippingEasy live up to sales and marketing promises?

Yes

Did implementation of ShippingEasy go as expected?

Yes

Would you buy ShippingEasy again?

Yes

Other Software Used

BigCommerce, GoDaddy, Yotpo

Likelihood to Recommend

ShippingEasy is perfect for a small business that needs the inventory system but doesn't want to pay through the nose. The customer service is excellent - they help you in set up, making changes, and make sure you understand how to use it. They save me time in managing our inventory and save me time when there is a problem - I call and get an answer right away. Plus if there is a system wide problem, which there rarely is, they make announcements and keep us up to date during and after.

Comments

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ShippingEasy Inventory System Saves Time & Worry