Stay away, unless you enjoy headaches
August 30, 2020

Stay away, unless you enjoy headaches

Eva Sawyer | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ShippingEasy

I don't always ship packages with my company, as probably 85% of my business is service-based. However, a couple of times a year when I do a clear out of products that I obtained for review purposes I need to ship packages both domestically and internationally. I use the Ecwid e-commerce platform and chose Shipping Easy due to its integration with my store site.
  • Easy to understand interface.
  • Low monthly fee.
  • Fails to sync with the store consistently.
  • Integration with Stamps.com is problematic.
  • Shipping deadlines missed.
  • Inability to offer international shipping.
  • Loss of sales.
Using PayPal for shipping worked ok for clients who paid with PayPal but was not a good option for those who submitted payment elsewhere. I have since switched to Pirate Ship and it is far more reliable and easy to work with.
I had been using this company for probably the first two months with no real issues, but to be fair I also didn't send a lot of packages. However, when I DID need to use the platform, I realized that the orders from my shop were syncing inconsistently, forcing me to manually input orders in order to get them shipped. I had placed a fairly sizeable amount of money in my Stamps.com account, but when it came time to add more funds my payment method was declined, even on a card that had several thousand dollars credit. I call (which took forever) and they say that it is an anti-fraud measure and that I have to call Stamps.com to get the block taken off. I do so, they do so and I go back to try and purchase postage, still no luck, card declined. Reach out again to be told it wasn't their problem, that I needed to take it up with Stamps.com. However, I could purchase postage directly from Stamps.com, but then my balance didn't always update in ShippingEasy. I'd give a zero if I could. Now don't get me wrong, I understand that things are slowed down with COVID, but the utter lack of assistance or even a sense of urgency when it came to resolving my issue was staggering. I must have reached out 5-6 times within the span of a week with little change in the situation. Horrible customer service. Then I canceled the service and got charged for another two months.

Do you think ShippingEasy delivers good value for the price?

No

Are you happy with ShippingEasy's feature set?

No

Did ShippingEasy live up to sales and marketing promises?

No

Did implementation of ShippingEasy go as expected?

No

Would you buy ShippingEasy again?

No

If you don't mind having to manually input orders and have time to deal with the software issues then sure, this might be a decent option for you. But if you need to be able to ship quickly and consistently, then you are better off to pick another company.